Darrell Bailey Email & Phone Number

Charlotte, North Carolina Area

• Act as a liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems.• Formulate detailed Business and Functional Requirements into (BRD) requirements document. Requirements answer a client’s needs, are written in clear, unambiguous language, result in testable, measurable, and traceable outcomes, and are used by downstream project teams to develop solution.• Work closely with technical, testing, and reporting analysts to work through hurdles and find efficiencies during development, testing, and reporting phases of projects.• Proactively communicate project status, issues/concerns to project managers and direct management including status reports.• Facilitate “walk-thru” meetings with project team members to review client requirements and gather subsequent approvals required per corporate SDLC.• Act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer or automate processes for greater efficiencies.• Provides direction and guidance to less experienced staff.

Charlotte, North Carolina Area

• Serve as Senior Business Analyst for the InformationTechnology Client Delivery group in formulating detailed Business Requirements (BRD) into detailed Functional Requirements (FRD). This encompasses creating business requirements that answer a client’s needs, are written in clear, unambiguous language, and result in testable, measurable, and traceable outcomes.• Proactively communicate project status, issues/concerns to project managers and direct management including status reports.• Serve as a liaison between cross-functional groups which include business operations, IT development teams, IT quality assurance, and external clients.• Work on web portal projects that consists of using a configuration tool to build and update portals used by external clients. Data used by the portals are mapped to internal database.• Facilitate “walk-thru” meetings with project team members to review business requirements and gather subsequent approvals required per corporate SDLC.• Comply with internal company policies and procedures related to Requirements Change Control process.• Identify and analyze preliminary business needs, budget considerations, and target date considerations to help formulate resource time estimates.

· Serve as Senior Business Analyst for the Client Systems group in formulating detailed Business Requirements (BRD) into detailed Functional Requirements (FRD/FDD). Formats include joint collaboration sessions with business and IT, targeted Q&A sessions with multiple Subject Mater Experts, and one-on-one user interviews in order to provide solutions that meet end user needs.· Work closely with technical analyst and testing analyst to assist in the creation of Technical Design Documents (TDD).· Serve as a liaison between cross-functional groups which include business clients, technical team members, subject matter experts, and quality assurance group.· Facilitate “walk-thru” meetings with project team members to review different deliverables (BRD, FRD, Test Plan, Test Phase Summary, Traceability Matrix, etc) and gather subsequent approvals required per corporate SDLC or Agile methodology.· Comply with internal Sarbanes�Oxley (SOX) and other compliance related processes and adhere to Change Control and Problem Management procedures.· Create and execute IT test plans/cases and collaborate with QA and IT development to resolve testing concerns and defects.· Schedule and conduct group meetings ranging from small to large groups of individuals with cross-functional teams from different levels of the organization.

Charlotte, North Carolina Area

· Identify and document Business Requirements and assist managing the business users relationship and expectations.· Serve as liaison between the IT Corporate Solutions and Finance Divisions– role encompasses partnering with clients to gather requirements, create UAT test scripts and project plans, manage project tasks, handle communication between cross functional teams, gather sign-offs and schedule project implementations.· Assist matrixed team with creating Request for Proposal (RFP) forms which are used to notify outside vendors of potential business partnership. Analyze feedback from vendors and successfully deliver solution.· Schedule and facilitate meetings involving vendors, business stakeholders and IT cross-functional teams.

Charlotte, North Carolina Area

· Serve as Senior Systems Analyst for the Deposits Datamart in formulating detailed Business Requirements and Project Plans. Partner with users, IT, and other groups in and outside the division throughout the analysis, design, development, testing and implementation phases.· Provide production support, analyze and resolve system defects, monitor job schedules tied to Service Level Agreements (SLA’s) and user job contention on server; research, identify, analyze, and evaluate issues impacting datamart. Perform ad-hoc queries used to assist in troubleshooting issues.· Work closely with IT and Data Quality to ensure gaps are filled and test plans are aligned with user needs while providing subject matter expertise on processes. Maintain and verify Metadata information and update internal documentation as a result of project implementations and business analysis.· Lead and coordinate all phases of assigned divisional projects and serve on multi-divisional teams tied to Corporate Initiative projects. Served as Project Manager on less complex projects, while serving as a Lead Analyst on more highly complex projects. Work remotely and off-hours on projects as needed.· Organize and facilitate weekly and monthly meetings within division and Line of Business. Handle communication vital to business partners and user community regarding important issues impacting Mart.· Function as Subject Matter Expert on Deposits Datamart, provide training and guidance to consultants and less experienced analyst on all aspects of environment.· Ability to work with all levels of associates from Senior Management to Entry Level Analysts throughout the enterprise.

Charlotte, North Carolina Area

· Work directly with IT staff and business clients to resolve application and system issues for the Commercial Insurance premium processing and support systems.· Create business requirements and quality assurance plans that are intended to meet the clients’ needs while integrating corporate system development life cycle methodology.· Provide leadership and act as a liaison between cross-functional groups ranging from business clients to technical team members.· Responsible for communicating verbally and in writing any information relating to system changes, problem updates, and system enhancements.· Provide strong problem identification, troubleshooting, and decision-making skills. Evaluate alternative solutions and recommend the most effective and efficient resolution.· Coordinate and perform analyst duties involving internal clients and vendors that are intended to meet corporate objectives.· Create and support the various access profiles needed by the Commercial Insurance system, which in turn allows the lines of business to service their accounts appropriately.Senior Financial Analyst Charlotte, NC Jul 1996 – Apr 1998· Write and test specifications to enhance companies on-line system used for benchmarking industry results.· Generate monthly monitoring reports for operations executives to measure performance.· Coordinate all phases of planning and developing 13 million-dollar Personal Lines Insurance budget.· Identify anomalies occurring in budget expenditures; report to affected department managers and assist in researching, explaining and resolving.· Facilitate and monitor monthly information technology charges and implement more cost-effective approaches.

Charlotte, North Carolina Area

· Responsible for overall operational support of Sales and Incentive Reporting System team. Information produced for all levels of management within bank (Branch Managers to Bank Vice-President). Also responsible for producing ad-hoc reports for upper level executives.· Participate in direct major project assignments, which are intended to resolve business issues related to bank consolidations and enhancements.· Facilitated status meetings with Regional Sales & Service Executives that were used to discuss requirements, expectations, resources, and target deadline issues.· Worked directly with technical team lead to determine feasibility of changes requested from clients and evaluate resources needed to meet business goals.· Managed combined team of business analyst and technical analyst while providing leadership and performance review assessments.· Maintained project plan and set priorities along with Regional Executive business partners. Involved with QA testing, training, and product rollout.· Third Quarter 1995 Go the Extra Mile (GEM) to Improve Quality Award Winner

Charlotte, North Carolina Area

· Support the development, delivery, enhancement, QA, and maintenance of systems and related support services that enable clients to fulfill their planned business objectives.· Work directly with clients, vendors, and programmers in writing specifications to meet needs of client.· Responsible for giving direction and assistance to corporations largest and most complex automated service system.· Primary point person for answering questions from field supervisors and managers.· Write communication that describes system enhancements or changes and distribute information using enterprise e-mail bulletins.

Bachelor Arts, Business Administration

Associate Arts, Liberal Arts