Manage the call center for 300 customer support reps. Handle hiring of 18 supervisors as well as train them in thier duties and continue to maintain the call center flow of calls. Assist in training of customer support reps and assist them with taking calls tto support in all aspects of insurance business.

Supervise a team of both CSR I and CSR II in handling incoming and outgoing calls to retirees from multiple walks of life. Assist them with their Medicare needs and work through questions as well as problems they may be having.

Work with individual retirees and major company personnel in working out escalated issue that they are having in regards to their retirement and Medicare needs.

Taking inbound calls to assist clients in making insurance purchases to suppliment Medicare.

Large government contracted call center for 2010 census operation. CSR ITaking inbound/outbound calls assisting respondents in filling out census forms for the largest of eleven sites. Also making outbound calls to verify and collect census data. Maintained confidentiality of personal information according to Title 13 law. Maintained a 99.93 percent quality SQA scoring level while closing 2.5 calls per hour through out the entire project. Also maintained a 99% attendance adherence level.

Large Education Company, teaching students how to buy and sell Stocks, Options, Advanced Options, Advanced Technical, in the market. Also teaching and training in the Foreign Exchange Market.Phone DispatchResponsible to transfer calls to correct sales people or technical advisor.Education CounselorSpeak with students both new and old and assist them with the education they are seeking and guiding them in determining an investing strategy. Assisting them in purchases of education packages they need to accomplish their investing goals.New Student OrientationWork with new students to teach them the use of web site and tools. Getting them started and using the tools in the toolbox. Make sure they have access to all of the tools they purchased. Make sure they understand and are prepared to attend any workshops as well as registered into those workshops.

Reservations SpecialistReceive incoming calls from people making reservations at major hotels around the world. Take all personal and payment information to complete transactions.

Field TechnicianWas responsible for support of 14 Shopko stores from Utah, Nevada, California, and 21 Pamida stores in Iowa and Missouri. Install and maintain computers, printers, registers, network servers, Cisco routers, switches, and any other hardware, or software necessary to maintain proper POS. service. Do yearly preventive maintenance on all registers, printers, and keyboards. Make sure that day to day operations continued seamlessly. Maintained good relations with store managers, and train all front-end personnel in proper use and service of equipment.

Large software developer for lumberyards and hardware stores around the country and parts of Canada. Maintaining single and multi store locations, doing Point of Sale and all accounting processes. Hardware Support TechnicianWas responsible for the support of all field locations in trouble shooting and resolving hardware and possible software problems. May require talking through installation of new hardware via phone. Also may include staging and shipping of repaired or new parts. Also includes travel to customer site to install various types of hardware. Dealing mostly with factory IBM equipment including RS6000Setup and maintain Fastcom Frad systems, DIGI PORT SERVERS, Cisco Routers, Hubs, NT Servers /WAN /LAN systems.Operating systems used SCO UNIX - AIX UNIX - SUPERDOS -