Organizational SkillsAdept at managing multiple deadlines, people and projectsPlanning and preparation are key to manage ahead of challengesIndependent and action oriented, meeting deadlines on time and accuratelyResponsible for large group check-in and departure, including coordination of all staffCommitted to building effective internal and external relationships through communicationCollaborate with all departments, owners and clients for better resultsFinancial ManagementResponsible for $32 Million Room Budget, Revenue and operational budgetSkilled in budget development and implementationStrong Resort operational knowledge with emphasis in qualityFinancial acumen in operations budget and forecasting modelsOptimized in Yield management to maintain profitabilityPrepared and monitored long-term financial goalsLeadership/ManagementExecutive Committee Member (ECM) and decision making participantCollaborated with other department heads throughout company Including Sales, Banquets, etc.Ability to recognize trends and implement solutions to achieve Resort GoalsFocus relationships building with peers, direct reports, vendors, and top management21 years of of service in a AAA 4 Diamond ResortResponsible for hiring, training, mentoring and follow-up of all guest services teamsActive member of other Resort committees including Quality, Branding, Marketing, and Yield Management. Oversee and approve all training programs to maintain standards and cultureCustomer ServiceSensitive and knowledgeable about guests needs and expectationsSkilled at delivering win-win resultsMulti-task skills required to interface in a multi-cultural fast paced environmentAccountable to guests, staff, and ownersManaged and responded to online Social Media93% Quality score in overall satisfaction95% Overall associate satisfaction96% Meeting planner overall satisfaction