Programming - Develop and ensure execution of relevant and engaging Member events and experiences specific to Club We Are/segments and ClubLife expectationsCommunications - Implement a thorough and consistent strategy to best communicate ClubLife through all channels, amplifying the Member storyMember Management - Champion the engagement and retention strategy for overall Member journey + tracking, ARMI (At-Risk Member Intervention), and forecastingNew Member Onboarding - Develop and be accountable for New Member Welcome and Connect Steps, Member Intel, and Name RecognitionSupervise Member Experience Team - Project management, budgeting, staffing, hiring, and training of Member Experience Manager, Member Experience Coordinator, and ClubLife Concierge (dependent upon Club structure)

Concentrated on contacting members for retention.Designed calendars for quarterly events that coincide with the combined efforts of departmentheads.Communicated the happenings of the club to Members consistently via email and in person.Led in market research of the audience for event popularity that would be sufficient to themembers.

Responsible for food and beverage service to Members and guests, adhering to the companystandards of service in fine dining.Generated $2,000+ in weekly sales for the restaurant.Worked effectively within a team in demanding conditions.Possessed clear knowledge of all various libations available at the Club.Took orders and fulfill them in a timely manner with excellent communication skills andarticulated speech.