Darrell Jenkins Email & Phone Number

Cary, NC, US

Cary, North Carolina, United States

• Worked with CEO and Stakeholders to identify short term and long-term strategic goals, available resources, and budgetary constraints. Evaluated existing programs and cross functional workflow processes by.
• Provided crucial support to multiple departments and cross functional teams driving strategic initiatives to implement process changes which decreased errors by 50% and increased employee efficiency by more than 25%.
• Managed multiple projects and created work plans meeting both needs and relevant regulatory standards of clients by collaborating with Quality Assurance and cross-functional teams.
• Managed vendor relations for ongoing projects, resolved issues, reported on project status, provided visibility on project to CEO and Stakeholders.
• Worked with Sales, Service Managers and Team Leads to identify opportunities for growth based on emerging customer needs and launched initiatives to improve current service offerings and expand service capabilities.
• Participated in meetings and conference calls as a subject matter expert for new products or services under development. Performed testing and validation on intermediate product revisions to verify compliance to.

Cary, North Carolina, United States

• Leveraged experience and complex problem-solving skills to assess infrastructure functionality, efficiency, and created new technologies to yield competitive advantages. Consulted with Executives, Department Managers.
• Created automated digital processes that reduced QA response times by 75% substantially reducing the time necessary for delivering customer documentation.
• Developed and maintained industry unique Calibration Management System (CMS) metrology software, compliant with 21 CFR Part 11, ISO 17025:2017, and FDA standards. Updated the software with features like integrated QA.
• Developed and maintained industry unique software for calibration and instrument adjustment onsite making us the only company in the US with this capability. The only other option was to ship the instrument overseas to.
• Developed and maintained industry unique data collection, analysis and reporting software meeting strict accreditation standards surpassing all market competition standards by 600% as well as reducing time required for.

Cary, North Carolina, United States

• Trained and managed diverse teams of service technicians with specializations in a wide array of Metrology and service-related activities in the Biotech, Life Sciences, Clinical Diagnostics, Research & Development and.
• Spearheaded development training programs and procedures to promote a culture of continuous improvement.
• Mentored and trained employees on technical procedures and best practices to ensure competency.
• Managed successful 5-year government contract with the EPA to develop documentation, assess, and qualify equipment at the main campus in RDU and satellite locations.
• Collaborated with subcontractors and facility management to schedule and meet deadlines as well as handle unexpected needs.
• Created SOPs for technical procedures using ASTM, NIST and GIDEP resources to meet industry and government standards and customer requirements.

Cary, North Carolina, United States

• Created, managed, and improved IT management processes utilizing best practices while staying under budget. Managed all aspects of technical operations, resolved issues quickly, and launched improved solutions to meet.
• Managed ongoing IT Projects within the organization while providing technical support to employees and ensuring customer needs are met.
• Continued ongoing development of automated solutions to repetitive and cross functional tasks which increased employee efficiency by 25% and improved profit margins utilizing the latest technologies.
• Maintained routine data backups of servers rotating an offsite backup in accordance with disaster recovery plan.
• Performed routine maintenance, updates, troubleshooting, and repairs on IT infrastructure.
• Negotiated with service providers and vendors on service level agreements, pricing, and scheduling.

Cary, NC

• Collaborated with cross-functional teams to identify opportunities for service improvement and drive implementation of process changes to increase efficiency. Trained and mentored new technicians according to standard.
• Attended manufacturer training classes to gain knowledge and skills necessary to expand capabilities, write technical procedures for training and performed hands on training with employees to ensure competency.
• Provided customer support in an expert capacity to provide technical answers, problem solving, ensure regulatory requirements were met and secure customer satisfaction and retention.
• Performed trouble shooting, electronic and mechanical repairs on equipment.
• Worked with fortune 500 company on long term manufacturing contract. Assisted with material sourcing and part validation, custom fabrication, meeting scheduled deadlines, equipment verification, packaging, and logistics.

Cary, North Carolina, United States

• Analyzed business operations and procedures to make recommendations on improving existing operations and expanding company capabilities using technology. Worked with management and customers to develop and implement.
• Created multi-site inventory database for a fortune 500 company contract to track weekly incoming returns with labeling, barcoding, picturing, status, and reporting.
• Created and managed online e-commerce website for selling equipment in conjunction with inventory database.
• Created and maintained security focused internal ethernet network including installing cabling, terminating endpoints, configuring, and maintaining, switches, routers, external connections for ISDN network, B2B.
• Researched NIST, ASTM, and industry standards for implementation of best practices and utilization of scientific formulas in Excel templates for adjustment of collected raw data due to environmental factors to increase.
• Transitioned company from hand filled forms to custom designed Excel templates utilizing industry standard formulas and regulatory guidance. Implemented automation using Visual Basic for Applications to automate.

Cary, NC

• Completed electronic and mechanical repairs to restore equipment to working order within manufacturer's specifications. Developed technical Standard Operating Procedures using NIST, ASTM, and accepted best practices..
• Supported in-house development and manufacturing operations for products including sourcing parts, inventory management, working with vendors on component pricing, order lead times and reporting on budgeting and costing.
• Supported manufacturing operations for a long-term contract with a fortune 500 company. Verified incoming part specifications, repaired, and maintained ultrasonic welding systems, assisted in manufacturing, training.
• Communicated with customers and quality assurance on scheduling and regulatory requirements to meet customer's needs and ensure timely completion of equipment calibrations and documentation.
• Assisted QA with administrative SOP development, customer technical requests and audits.
• Performed research and development on new categories of equipment to develop calibration procedures meeting manufacturer specifications and technical SOP documentation in-line with industry standards and regulatory.

Associate In Applied Science (Aas) **, Networking Technologies

**(Unfinished, Obtained certifications more advanced than the classes available.)

Associate Of Science (As), Transfer Bachelor Of Science (Bs) Computer Science **

**(Unfinished, Obtained certifications more advanced than the classes available.)

High School Diploma