Darrell Jenkins Email & Phone Number

Cary, Nc, Us

Cary, Nc, Us

Cary, North Carolina, United States

Worked with CEO and Stakeholders to identify short term and long-term strategic goals, available resources, and budgetary constraints. Evaluated existing programs and cross functional workflow processes by communicating with Department Managers, Team Leads, Employees, and analyzing available metrics and data to identify areas of deficiency needing improvement with a focus on company goals, customer engagement and satisfaction. Researched solutions evaluating possible projects based on required resources, cost-benefit ratios, potential return on investment, and risk to company goals. Created project charters for possible solutions, presented findings to CEO and Stakeholders to develop an action plan. Developed project scopes for approved projects, determined resource plan, budgets, managed project implementations with regular reporting, and ensured on time completion of deliverables while remaining under budget. • Provided crucial support to multiple departments and cross functional teams driving strategic initiatives to implement process changes which decreased errors by 50% and increased employee efficiency by more than 25%.• Managed multiple projects and created work plans meeting both needs and relevant regulatory standards of clients by collaborating with Quality Assurance and cross-functional teams.• Managed vendor relations for ongoing projects, resolved issues, reported on project status, provided visibility on project to CEO and Stakeholders.• Worked with Sales, Service Managers and Team Leads to identify opportunities for growth based on emerging customer needs and launched initiatives to improve current service offerings and expand service capabilities leading to increased revenue and gross profits.• Participated in meetings and conference calls as a subject matter expert for new products or services under development. Performed testing and validation on intermediate product revisions to verify compliance to industry standards.

Cary, North Carolina, United States

Leveraged experience and complex problem-solving skills to assess infrastructure functionality, efficiency, and created new technologies to yield competitive advantages. Consulted with Executives, Department Managers, and IT personnel to assess technological needs, evaluate performance, identify areas of improvement, plan, and budget for current and future requirements in line with company goals. Launched a CRM system streamlining company processes from sales quotes to billing which increased company efficiency across board. Worked with management and improved workflows for increased efficiency, modified system implementations, automated routine tasks, notifications, and streamlined processes which increased efficiency between departments. Created and launched technology-driven sustainability initiatives aimed at achieving paperless objectives, decreased costs, accelerated job-to-billing turnaround through automated delivery of quality-assured and signed regulatory compliant documents to customers.• Created automated digital processes that reduced QA response times by 75% substantially reducing the time necessary for delivering customer documentation.• Developed and maintained industry unique Calibration Management System (CMS) metrology software, compliant with 21 CFR Part 11, ISO 17025:2017, and FDA standards. Updated the software with features like integrated QA workflows, digital signatures, inventory tracking, and employee efficiency monitoring over time.• Developed and maintained industry unique software for calibration and instrument adjustment onsite making us the only company in the US with this capability. The only other option was to ship the instrument overseas to the manufacturing facility taking 6 weeks or longer. • Developed and maintained industry unique data collection, analysis and reporting software meeting strict accreditation standards surpassing all market competition standards by 600% as well as reducing time required for testing by 75%.

Cary, North Carolina, United States

Trained and managed diverse teams of service technicians with specializations in a wide array of Metrology and service-related activities in the Biotech, Life Sciences, Clinical Diagnostics, Research & Development and Pharmaceutical Manufacturing industries. Applied leadership to influence attention to detail in regulated environments, meeting deadlines and customer expectations while fulfilling customer's regulatory needs. Managed customer service tasks, problem solving and technician scheduling. Performed onsite service monitoring of technician performance, assessing compliance to customer documented procedures and internal standard Operating Procedures. Resolved employee concerns and negotiated dispute resolution through effective communication addressing employee matters in a fair and balanced approach.• Spearheaded development training programs and procedures to promote a culture of continuous improvement. • Mentored and trained employees on technical procedures and best practices to ensure competency.• Managed successful 5-year government contract with the EPA to develop documentation, assess, and qualify equipment at the main campus in RDU and satellite locations. • Collaborated with subcontractors and facility management to schedule and meet deadlines as well as handle unexpected needs. • Created SOPs for technical procedures using ASTM, NIST and GIDEP resources to meet industry and government standards and customer requirements.• Researched, documented, implemented, and completed new projects to expand company capabilities that increased company growth, revenue, and profits.• Created ISO 17025 procedures and Uncertainty Budgets for Accreditation to ensure organization's compliance efforts.• Worked with QA to provide technical support, technical documentation, audit assistance and explain complex technical details in simpler terms. • Created process validation plans and IQ, OQ, and PQ documentation to meet FDA guidelines and customer requirements.

Cary, North Carolina, United States

Created, managed, and improved IT management processes utilizing best practices while staying under budget. Managed all aspects of technical operations, resolved issues quickly, and launched improved solutions to meet short- and long-term goals. Researched available technologies with a focus on cost to benefit ratio and return on investments to determine the best solutions considering cost, complexity, training, implementation time, resources, and budget constraints. Presented new ideas with recommendations to management for approval. Launched approved solutions of hardware, software, and network infrastructure leading to improved efficiency and productivity. Updated and maintained IT infrastructure and managed equipment company wide. Ensured compliance with all regulatory requirements implementing best practices for Server, Network and End User security.• Managed ongoing IT Projects within the organization while providing technical support to employees and ensuring customer needs are met.• Continued ongoing development of automated solutions to repetitive and cross functional tasks which increased employee efficiency by 25% and improved profit margins utilizing the latest technologies.• Maintained routine data backups of servers rotating an offsite backup in accordance with disaster recovery plan. • Performed routine maintenance, updates, troubleshooting, and repairs on IT infrastructure.• Negotiated with service providers and vendors on service level agreements, pricing, and scheduling.• Achieved 99% uptime on network and server infrastructure utilizing best practices. • Developed new barcoding software and templates in Visual Basic .NET and Crystal Reports to replace antiquated applications reaching end of support that was utilized as part of a long-term manufacturing contract with a fortune 500 company.

Cary, Nc

Collaborated with cross-functional teams to identify opportunities for service improvement and drive implementation of process changes to increase efficiency. Trained and mentored new technicians according to standard operating procedures, GMP and GLP practices, regulatory requirements, and with developing customer service skills to properly understand customer’s needs. Served in a leadership role when taking teams of technicians onsite to perform scheduled work. Provided support to other technicians to resolve any technical issues. Communicated with customer contact or QA contact onsite to confirm the scope of work and answer any technical questions. Performed onsite repairs, service, and validations. • Attended manufacturer training classes to gain knowledge and skills necessary to expand capabilities, write technical procedures for training and performed hands on training with employees to ensure competency.• Provided customer support in an expert capacity to provide technical answers, problem solving, ensure regulatory requirements were met and secure customer satisfaction and retention.• Performed trouble shooting, electronic and mechanical repairs on equipment.• Worked with fortune 500 company on long term manufacturing contract. Assisted with material sourcing and part validation, custom fabrication, meeting scheduled deadlines, equipment verification, packaging, and logistics.

Cary, North Carolina, United States

Analyzed business operations and procedures to make recommendations on improving existing operations and expanding company capabilities using technology. Worked with management and customers to develop and implement custom solutions for customer needs and company goals. Monitored all aspects of IT and Network performance, troubleshooting, issues, and performed routine maintenance tasks to ensure optimal system operation. Implemented and maintained backup and disaster recovery solutions to secure data and minimize downtime.• Created multi-site inventory database for a fortune 500 company contract to track weekly incoming returns with labeling, barcoding, picturing, status, and reporting.• Created and managed online e-commerce website for selling equipment in conjunction with inventory database.• Created and maintained security focused internal ethernet network including installing cabling, terminating endpoints, configuring, and maintaining, switches, routers, external connections for ISDN network, B2B connections and internet access.• Researched NIST, ASTM, and industry standards for implementation of best practices and utilization of scientific formulas in Excel templates for adjustment of collected raw data due to environmental factors to increase the accuracy of collected data.• Transitioned company from hand filled forms to custom designed Excel templates utilizing industry standard formulas and regulatory guidance. Implemented automation using Visual Basic for Applications to automate printing, saving and backup of company and customer data.• Performed data analysis and created custom reports for management based on equipment sales, website performance, salesperson performance and ROI to identify areas of improvement.• Design, develop, implement, and coordinate systems, policies and procedures.• Ensure security of data, network access and backup systems

Cary, Nc

Completed electronic and mechanical repairs to restore equipment to working order within manufacturer's specifications. Developed technical Standard Operating Procedures using NIST, ASTM, and accepted best practices. Performed calibrations on repaired equipment and field calibrations for customers using established Standard Operating Procedures.• Supported in-house development and manufacturing operations for products including sourcing parts, inventory management, working with vendors on component pricing, order lead times and reporting on budgeting and costing. • Supported manufacturing operations for a long-term contract with a fortune 500 company. Verified incoming part specifications, repaired, and maintained ultrasonic welding systems, assisted in manufacturing, training, troubleshooting, and meeting order deadlines.• Communicated with customers and quality assurance on scheduling and regulatory requirements to meet customer's needs and ensure timely completion of equipment calibrations and documentation.• Assisted QA with administrative SOP development, customer technical requests and audits.• Performed research and development on new categories of equipment to develop calibration procedures meeting manufacturer specifications and technical SOP documentation in-line with industry standards and regulatory requirements to expand companies’ portfolio of available services.

Associate In Applied Science (Aas) **, Networking Technologies

**(Unfinished, Obtained certifications more advanced than the classes available.)

Associate Of Science (As), Transfer Bachelor Of Science (Bs) Computer Science **

**(Unfinished, Obtained certifications more advanced than the classes available.)

High School Diploma