Darrell Ford Email & Phone Number

Clearwater, Florida, United States

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific office representatives. Resolved customer problems and complaints. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. Assisted phones to maximize efficiency and team productivity. Routed incoming concerns and messages to relevant personnel without delay. Managed multi- line phone system directing individuals to desired… Show more Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific office representatives. Resolved customer problems and complaints. Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers. Assisted phones to maximize efficiency and team productivity. Routed incoming concerns and messages to relevant personnel without delay. Managed multi- line phone system directing individuals to desired personnel and providing general information about operations. Show less

Clearwater, Florida, United States

Answers telephone calls, receives the general public, and provides information or referrals regarding departmental and City services and operations. Explains, communicates, and relays departmental and City policies, procedures, and applicable rules and regulations to the public via personal contact, telephone conversation, or written correspondence. Receive, processes, and reviews applications for utility service, building permits, occupational licenses, or employment; interprets codes… Show more Answers telephone calls, receives the general public, and provides information or referrals regarding departmental and City services and operations. Explains, communicates, and relays departmental and City policies, procedures, and applicable rules and regulations to the public via personal contact, telephone conversation, or written correspondence. Receive, processes, and reviews applications for utility service, building permits, occupational licenses, or employment; interprets codes, regulations, and procedures to applicants and customers. Communicates and explains rates or fees, enters requests for service, and maintains accurate records and service files; creates and resolves a variety of service orders and repair issues for customers. Resolve billing problems, receives payments, and tenders receipts in office and field environments. Handles payments, credit card payments, and other cashiering tasks; verifies monies and maintains accurate cash drawer. Prepares receipts for deposit and connection fees; prepares and processes work orders and transfer forms; posts, checks or verifies data and corrects inaccuracies. Communicates with Utility customers to collect payments on delinquent accounts or makes necessary arrangements for repayment by telephone, written correspondence and/or in person. Examines, evaluates, and reviews accounts receivable and various computer data bases to determine if delinquent payments have been made; performs general collection work, delivers written delinquent notices, and discontinues services for nonpayment. Performs routine service connects and disconnects for water customers and gas customers; utilizes computer terminals to enter and receive data; maintains, coordinates, and organizes departmental records and files; enters parts for installation jobs and ensures all permits are attached and prepared. Compiles, drafts, and types bills and correspondence; audits, reviews, and monitors account records. Show less

Palm Harbor, Florida, United States

Operated cash register, collected payments, and provided accurate change.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Wiped down counters and conveyor belt to remove debris and maintain cleanliness.Helped customers find specific products, answered questions and offered product advice.Accepted cash and credit card payments, issued receipts and provided change.Processed sales transactions to prevent long customer wait times.Met high… Show more Operated cash register, collected payments, and provided accurate change.Completed daily recovery tasks to keep areas clean and neat for maximum productivity.Wiped down counters and conveyor belt to remove debris and maintain cleanliness.Helped customers find specific products, answered questions and offered product advice.Accepted cash and credit card payments, issued receipts and provided change.Processed sales transactions to prevent long customer wait times.Met high productivity standards in processing payments for customers.Handled payment processing and provided customers with receipts and proper bills and change.Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues. Show less

Safety Harbor, Florida, United States

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.Stocked inventory of pool chemicals and cleaning materials.Resolved guest concerns through positive interaction and application of issue resolution procedures.Instructed customers in safe… Show more De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.Stocked inventory of pool chemicals and cleaning materials.Resolved guest concerns through positive interaction and application of issue resolution procedures.Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.Performed upkeep and maintenance of mechanical rooms.Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service. Show less

Clearwater, Florida, United States

Assisted customers with making payments or establishing payment plans to bring accounts current.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Patrolled parking areas and monitored car safety to prevent theft and damage.Directed drivers to parking spots.Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.Positioned barricades and gates to maximize traffic… Show more Assisted customers with making payments or establishing payment plans to bring accounts current.Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.Patrolled parking areas and monitored car safety to prevent theft and damage.Directed drivers to parking spots.Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.Positioned barricades and gates to maximize traffic flow through parking lot.Managed parking and traffic control to facilitate vehicle flow in assigned area.Coordinated, tasked, trained and evaluated subordinates in work policies and procedures. Show less