Darrell Garrett Email & Phone Number

Dallas/Fort Worth Area

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Inspect grooming and attire of staff; rectify any deficiencies. Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. Constantly monitor staff performance in all phases of service and job functions. Monitor the hotel front entrance and resolve any congested situations.Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.Monitor communication logs and ensure that guest requests are followed up within 15 minutes. Monitor and ensure that express checkouts are processed through the system.Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel. Assist staff with their job functions to ensure optimum service to guests.Assist staff with expediting problem payments.Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.All hotel and departmental policies and procedures. Access all functions of the computer system.

Recruiting and conduct initial client screening for program eligibility. Teaching and TrainingStudents to work in the Hospitality Industry. Also Assisting with locating employment.

Solicit new Group and Hotel business. Attend industry events in order to educate hotels about our services.

Certificate, Public Relations/Image Management

Public Administration

Activities and Societies: Football Team