Gather and document IT requirements, as well as perform hands on framing and configuration of accounts in support of Fortune 500 companies utilizing our proprietary Transportation Management System. Aid in solution design to meet all facets of a customers supply chain distribution needs. This includes customizing our platform in order to implement a perfect fit solution to maximize efficiencies and save transportation costs while improving end customer satisfaction.

Manage 3PL Transportation Management Software client on-boarding processes - - Lead team efforts to design/implement solution (BA, IT, BI, IE, Finance, Contracting, Legal)- Identify and document requirements- Plan timeline / risk assessment / communication progress to executive team- Implement corrective actions and lessons learned

Manage 3PL Transportation Management Software client on-boarding processes - - Lead team efforts to design/implement solution (BA, IT, BI, IE, Finance, Contracting, Legal)- Identify and document requirements- Plan timeline / risk assessment / communication progress to executive team- Implement corrective actions and lessons learned

Manage Oracle and Salesforce implementations for Fortune 500 companies across multiple industries (food services / distribution / oil and gas / manufacturing)- Lead teams through entire project lifecycle (including pre-sales through post-go live support)- Draft Statement of Work packages for clients - identify required resources and schedules- Work with Solution Architects and customers to identify all requirements and design solution- Manage development support and periodic… Show more Manage Oracle and Salesforce implementations for Fortune 500 companies across multiple industries (food services / distribution / oil and gas / manufacturing)- Lead teams through entire project lifecycle (including pre-sales through post-go live support)- Draft Statement of Work packages for clients - identify required resources and schedules- Work with Solution Architects and customers to identify all requirements and design solution- Manage development support and periodic demos to client throughout project- Analyze and Process scope change requests and present to stakeholders for approval- Continuously assess risks and implement course corrections- Support customer go-live's and coordinate support activities with all parties (including Oracle) Show less

Program Manager for global mobile communications capability ~ responsible for $3M annual budget Responsible for complex enterprise satellite network changeover – project met milestones and was completed 20% under budget Guided enterprise program upgrade project for 23 global terminals – engineered in-house solution; saved $1M over vendor costs• Planned/scheduled/coordinated acquisition, certification, accreditation, and technical refreshes• Developed program… Show more Program Manager for global mobile communications capability ~ responsible for $3M annual budget Responsible for complex enterprise satellite network changeover – project met milestones and was completed 20% under budget Guided enterprise program upgrade project for 23 global terminals – engineered in-house solution; saved $1M over vendor costs• Planned/scheduled/coordinated acquisition, certification, accreditation, and technical refreshes• Developed program charter, managed project managers, and ensured synergy between projects toward enterprise goals• Enterprise technical SME for deployable communications within IT Directorate• Advocated for program priorities and ensured they were in line with enterprise IT roadmap• Advised Chief Information Officer on program direction and resource allocation• Authored and enforced program policies • Administered quality assurance workshops for process improvements• Identified/clarified customer requirements and translated into requirements documentation• Supervised and evaluated contractor personnel on daily basis• Authored technical documentation for field technicians and executive leadership Show less

IT engineer and logistics planner for mobile network projects supporting Pacific operations Successfully managed multiple IT network implementation projects supporting 10,000+ personnel throughout Australia and Japan Planned/engineered/executed 30 person team/IT deployment for unit certification – “Top Superior Performer” / 1 of 7 out of 7K• Managed multiple complex IT system projects supporting Pacific region customers on daily basis• Evaluated support requests… Show more IT engineer and logistics planner for mobile network projects supporting Pacific operations Successfully managed multiple IT network implementation projects supporting 10,000+ personnel throughout Australia and Japan Planned/engineered/executed 30 person team/IT deployment for unit certification – “Top Superior Performer” / 1 of 7 out of 7K• Managed multiple complex IT system projects supporting Pacific region customers on daily basis• Evaluated support requests and provided approval recommendations to leadership• Performed customer requirement analysis to determine hardware/software resources• Designed network layout in MS Visio for mobile employment• Drafted IP Subnet and VLAN scheme for network environment• Provisioned services for voice, data, information assurance, and security protocols • Directed on-location IT service installation and reported progress to executive leadership• Supervised engineer support staff Show less

Supervised 30 personnel responsible for supporting mobile IT terminals• Managed multiple ongoing IT projects supporting global customers• Project Manager for installation’s first ever radar tower designed for mobile terminals - $1M budget• Personnel management assessing evaluations and policy enforcement for 30+ personnel• Directed department resources to support operational requirements• Managed all maintenance support activities for communication terminals

Formal technical instructor / Shift Supervisor• Supervised 28 students at a time / Shift supervisor of 4 instructors• Course curriculum and assessment evaluation development for regionally accredited course• Instructed college-age personnel on RF modulation, multiplexing, maintenance, and troubleshooting• Award winner - Instructor of Qtr. 2005

Managed operation center tracking personnel and assets deployed globally in support of communication support missions. Monitored and analyzed secure and non-secure message traffic. Responded to 9/11 crisis by analyzing, prioritizing, and routing message traffic in support of response operations. Provided 24/7 asset/site monitoring - ensured security, safety, and compound emergency response direction. Supervised 2 personnel and reported metric status to executive level leadership.

Supervisor of 5 technicians responsible for maintaining satellite and tropo-spheric wideband communication long-haul systems supporting network/circuit access in deployable locations. Trained technicians on maintenance procedures, policy adherence - to include safety and OSHA/DOT standards. Long-haul driving utilizing large transport vehicles pulling communication systems in convoy and singular settings.