Darrell Harrison Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

The Rogers Community Forums is one of the oldest, healthiest and most active forums in the Canadian telecom industry. I can proudly say that I have had a personal presence in building this growth and stability over the past 10 years. As the Community Manager, it's was my job to continue building upon the solid framework of our forums, develop better and better CEX, and continue to take it to new heights.As the Community Manager I was responsible for the overall function, operation and success of the Rogers Community Forums and its team. This involved tight knit relationships with internal teams, healthy vendor relations and the management and development of my team.

Toronto, Canada Area

I was the information and analytical hub for our Social Media Support team. Closely supporting Managers, Senior Managers, and Directors across all departments of Rogers with reporting and analytics that keep our team functioning at the highest level. The knowledge, data and support I provided for my team and for the countless cross-functional projects each day helped keep Social Media Support and Rogers flexible, ahead of the game and able to pivot as needed.

Toronto, Canada Area

Working directly with the Community Manager I was responsible for the back-end systems administration of the Community Forums, reporting and analytics, weekly blogs and editorial content creation and contribution to a number of Rogers social properties. I was also responsible for the management and development of moderators, the identification and development of Community influencers and internal employees as part of the Rogers Social Media Ambassador Program.

Toronto, Ontario

Provided Social Media care, tech support and engagement via Rogers' social channels. Expanded relations with influencers, super users, high value and repeat customers. Moderated the Rogers Community Forums, before transitioning to Community Specialist.Notable Achievement: 2012 Rogers Corporate Recognition: Business Impact award.

Kitchener, Canada Area

•Responsible for the investigation and resolution of National Ticket Management Centre - Care Issues tickets involving ICM (CRM interface), Cable, Home Phone, Internet and Wireless lines of business.As Trainer, I lead all Offline Customer Care Support new hire agents through training and prepped them for the floor. From here I was their direct support and coaching source before handing them off to their Team Managers.

Kitchener, Canada Area

Handled Rogers Home Phone, Cable, Internet and Wireless retention & support calls.Demonstrated proficiency for retention, sales and support; leading to a Sales and Coaching Prime position. Data composition and reporting was required for monthly Director submission.