East Miami Hotel IT ManagerEast Miami Hotel - Miami, FLImage and installed Windows 10 and 11 on laptops and desktops.Installed 40 Windows Server 2019 on VMware 7.0 using Datto backup.Created new users using active directory and add and remove user groups.Used Office 365 admin to give user rights to mail exchange rules.Restored user missing files using Veeam on the server.Used Trustwave and Sophos security to block out going traffic.Monitored systems to check when server and systems are down.Used Cisco prime to change ports for phones and printers.Help users with Office 365 desktop programs.Fixed and replaced credit card systems for front desk.Installed and Administer AirWatch on all company mobile phones and tablets.Setup Microsoft Endpoint for iPhone users.Answered support calls for user and vendors dealing with company systems. Installed and programed Mitel phones for PBX and office users.Migrated MAC computers to new MACs and setup on the network.Setup file and print server on Windows Server 2019.Monitor all the hotel interface servers hosted on Windows Server 2012Worked remotely on Microsoft Azure Active Directory in a Hybrid environment.Fixed Micros POS hard systems and Opera desktop systems.Installed ruckus access points and SSID.Installed InfoGenesis POS systems for restaurant.Setup Emerson Vertiv UPS server to monitor.Push Updates to computer and servers using Manage Engine Desktop Central

Miami Police Department Information Technology Technician Supported all employees in MPD.Took calls and made calls for officers and administrative employees.Setup new user accounts using Azure and Active Directory.Used Office 365 to create exchange accounts as 365 admin.Imaged 1000 laptops for patrol cars.Assign help desk tickets.Repaired laptops and desktop PCsInstalled printers for patrol cars.

Royal Caribbean (Miramar and Miami Office) May 2015 – Feb 2016Desktop Support (Windows 365 Migration) Converted users from Lotus Notes to Outlook 2013.Supported over 20,000 users for Outlook and mobile devices from across the globe.Installed Office 2013 and repaired Outlook and all office products.Setup meetings for Skype for Business users.Setup and configure Blackberries, iPhones and Android phones for AirWatch mail app. Managed mobile devices with AirWatch console.Use Active Directory to add user groups and modify GPO’S.Imaged IBM Lenovo Laptops’s for Windows 7.