Darrell Monroe Email & Phone Number

• Administered VMware 5.1 ESX infrastructure in 2 datacenters consisting of 36 host servers; responsible for physical to virtual migration of 40 servers to virtual environment • Assigned as lead technician for implementation of HP C-Class Blade enclosures for 2 campuses; responsible for migration of 64 physical servers to Blade servers • Responsible for management and administration of Storage Area Network (SAN) and Network Area Storage (NAS) consisting of NetApp 6280, NetApp 3140, NetApp Storage • Provided systems Administration and server support for Microsoft Exchange 2010 with 5000 users and, Blackberry Enterprise Servers with 2100 users • Administered Citrix (XenApp) servers and application for Houston farm• Managed McData and Brocade switches as well as other server and network infrastructure related technologies; responsible for zoning Fibre Channel Host Bus Adapters on McData Switch to allow fibre connection to the ADIC tape library • Administered and maintained clustered print server to include all printers, print queues, and hardware allocation. Strong working knowledge of Windows 2008, Active Directory, WINS, DNS and DHCP

Administered VMware 3.5 ESX infrastructure in 2 datacenters consisting of 7 host servers; responsible for physical to virtual migration of 40 servers to virtual environment Assigned as lead technician for implementation of HP C-Class Blade enclosures for 2 campuses; responsible for migration of 64 physical servers to Blade servers Responsible for management and administration of Storage Area Network (SAN) and Network Area Storage (NAS) consisting of HP EVA SAN, EMC/Dell CX500 SAN, EMC Celerra NAS, EMC Centera, Netapp NearStore NAS, and Netapp R200 Nearline Storage Provided systems Administration and server support for Microsoft Exchange 2003 with 2100 users and, Blackberry Enterprise Servers with 700 users Administered Citrix (XenApp) servers and application for Houston farm Provided systems administration for EMC Networker, EMC DiskXtender, EMC EmailXtender, EMC Centera Backup Recover Module, and EMC Visual SRM Administered EMC Networker backup server and system; provided daily backups, scheduling, monitoring and architecture guidance for upgrades and system enhancements. Assigned as lead technician on Legato Networker upgrade from a UNIX platform version 6.1 to a Windows platform version 7.3.1Managed McData and Brocade switches as well as other server and network infrastructure related technologies; responsible for zoning Fibre Channel Host Bus Adapters on McData Switch to allow fibre connection to the ADIC tape library Administered and maintained clustered print server to include all printers, print queues, and hardware allocation. Strong working knowledge of Windows 2003, Windows 2000, Active Directory, WINS, DNS and DHCP Created / changed password accounts, Remote Access Service accounts and hardware profiles. Administered and maintain end user accounts, group accounts, distribution lists, contacts, permissions and access rights via Active Directory and Users Computers snap in

• Project lead for Windows XP migration for organization with 200 client workstations • Managed Organizational Unit to include security, users, computers, groups, and objects, account password and lockout policy, local and roaming profiles within an Active Directory environment • Scheduled, oversaw, and performed base-wide software/hardware installations and upgrades • Planed and directed the installation, configuration, operation, capacity monitoring, maintenance, evaluation, and deployment of mission critical systems of all Dell, Sun, and Quantum servers, desktops and laptops within the organization • Remotely administered servers using Terminal Services • Prepared support level agreements, and accreditation and certification packages for all servers • Ensured Backups were accomplished on servers using Full and Differential backup schemes • Coordinated all configuration processes for various Access Control Lists within the network firewall with the Network Control Center• Managed network resources, system security, Local Area Network (LAN) infrastructure, hubs, and Cisco switches • Monitored and optimized system performance objects to evaluate server workload, observe changes and trends in resource usage and to diagnose problems • Administered and supported various proprietary software on desktop and laptop personal computers • Designed and maintained the organizational Web page • Performed as the senior Client Support Administrator for the organization and trained junior Client Support Administrators network functions, software installation, computer and printer maintenance • Resolved all system failures (software or hardware-related) • Researched, recommended, and developed implementation strategies for new products to enhance and support mission objectives • Maintained inventory control of all software and hardware for organization

Project lead for Windows XP migration for organization with 200 client workstations Managed Organizational Unit to include security, users, computers, groups, and objects, account password and lockout policy, local and roaming profiles within an Active Directory environment Scheduled, oversaw, and performed base-wide software/hardware installations and upgrades Planed and directed the installation, configuration, operation, capacity monitoring, maintenance, evaluation, and deployment of mission critical systems of all Dell, Sun, and Quantum servers, desktops and laptops within the organization Remotely administered servers using Terminal Services Prepared support level agreements, and accreditation and certification packages for all servers Ensured Backups were accomplished on servers using Full and Differential backup schemes Coordinated all configuration processes for various Access Control Lists within the network firewall with the Network Control Center Managed network resources, system security, Local Area Network (LAN) infrastructure, hubs, and Cisco switches Monitored and optimized system performance objects to evaluate server workload, observe changes and trends in resource usage and to diagnose problems Administered and supported various proprietary software on desktop and laptop personal computers Designed and maintained the organizational Web page Performed as the senior Client Support Administrator for the organization and trained junior Client Support Administrators network functions, software installation, computer and printer maintenance Resolved all system failures (software or hardware-related) Researched, recommended, and developed implementation strategies for new products to enhance and support mission objectives Maintained inventory control of all software and hardware for organization

Administered configuration for the NT build; configuration and support of all laptop and desktop computers, network printers, jazz drives, jet directs, palm tops, and CD-Rom burners in a TCP/IP environment on NT or 9x platform for 1800 users Installed and supported Microsoft Office Suite, Oracle, Norton Antivirus and various user specific software on desktop and laptop personal computers Created / changed password accounts, Remote Access Service accounts and hardware profiles Monitored and maintained a Windows NT file server containing software application programs

responsible for the efficient -operation of the Unisys S2200/400 Computer System in support of the Standard Base Supply System (SBSS) Supervised 6 Systems Analyst and 2 Inventory Management Specialists working as small computer technicians Developed various retrieval programs using Query Language Processor (QLP), Supply System User Report Generator, Conversational Time Sharing, or Interactive Processing Facility processors Developed and implemented the paperless initiative writing Interactive Processing Facility subroutines, modifying QLP programs, and writing batch MSDOS programs to download and transfer all reports to the Local Area Network saving over $15 thousand in paper costs and reduced time spent printing and distributing reports by 400 man-hours per year eliminating the need for a mid shift Written programs using Cobol, Basic, Pascal and C+ programs to improve Air Force processes Installed, configured and maintained MSDOS, Windows 95, Windows 98 and Windows NT operating system platforms while supporting Local Area Network topologies, cabling schemes, TCP/IP, NETBEUI protocol suites, DHCP, WINS, and DNS server systems Installed, configured, and supported specified software packages, such as operating systems, emulation software, word processing, spread sheet, and antivirus software packages Directed; established, planed and implemented organizational policies and procedures to support the organizations PC support services Installed, configured, modified and repaired microcomputer hardware and software systems Managed the deployment, maintenance, support and upgrade of desktop PC's hardware, software, operating systems and distributed printers Assisted end users with software configuration problems and network access issues Project coordinator for various hardware and software implantations Responsible for establishing daily operating schedules and maintaining standards established by directives for control of the SBSS

Education record

Bachelor Of Arts, Business Administration; Information Systems Technology

Associate, Applied Science; Information Systems Technology; Information Systems Technology