Darrell Poole Email & Phone Number

Kaunakakai, Molokai, Hi

• Negotiated with vendor to reduce cost of new computer equipment by 30%• Oversaw and facilitated the deployment of new Electronic Health Record system organization-wide• Implemented new security software and helpdesk processes company-wide to streamline internal operations• Improved the new employee onboarding process by establishing a standard online knowledge base for training

Ewa Beach, Hawaii

• Act as main liaison between internal technical and business units and external vendors• Developed a website to house CFS’ available programs. Also developed a site for programs not offered by CFS• Improved internal operations via helpdesk, workflow automation, and proactively pursuing new technologies• Reporting via advanced MS Excel scripting and other technologies, gave business units the intelligence needed to make strategic decisions• Part of an innovation sub-committee, Tech Team, that led initiatives for new ventures and problem solving

Honolulu, Hi

• As Analyst I conducted heavy user acceptance testing of software to ensure the vendor met the needs of FHB• Met with local and mainland vendors as well as other internal departments to ensure that projects were completed to specific expectations and requirements• Oversaw bug fixes, tracked departmental expenses, performed monthly reports and acted as sole helpdesk expert for branches in all of Hawaii

• As Consultant, I traveled to varying clients around the country servicing their enterprise goals with Sharepoint technology.• Representing Unbounded I collaborated with clients onsite to learn their needs and their obstacles while establishing lasting relationships for Unbounded. • Designed the workflows of their Sharepoint project to ensure visual and functional needs were met • Established requirements with clients then designed and developed the Sharepoint site for the client once they were established • Full Software Development Lifecycle – requirements gathering, solution design, development, testing, and deployment

Honolulu, Hi

• Designed, developed, and tested new features, bug fixes, and upgrades for POH’s document management software• Completed modules were forwarded for further testing before promoting to production• Resolved requests from external clients and internal units.• Met with clients on rare occasions to better understand their obstacles to resolve them

Honolulu, Hi

• Developed online document management software for Universities throughout the country. • Duties: database development, custom webpages, bug fixes, quality assurance testing, and promoting code to production upon approval• Met with various clients via conference call to gather requirements, provide updates, and other reporting

Bachelor Of Science (B.S.), Computer Science

Hs Diploma