• Engage in full cycle recruiting including posting job ads, screening applicants, setting up and conducting interviews, extending job offers, and ensure a smooth onboarding process for new hires.• Planning, marketing, and implementing effective retention strategies in collaboration with the Recruitment Manager.• Coordinating new hire process, which includes criminal history checks, pre-hire medical screenings, new hire paperwork, and new hire meetings.•Conduct new hire orientations and training as needed.

• Posted job ads to UCPs applicant tracking system and additional job boards.• Responded to applicant inquiries, set up interviews, and provided status updates by phone and email.• Conducted initial phone screens for some of UCPs job openings.• Assisted in crafting compelling job ads, promotional materials, and surveys.• Discussed with applicants that are not chosen for a particular position about other job opportunities at UCP.• Completed email and phone reference checks for applicants.• Coordinated new hire process, which included criminal history checks, pre-hire medical screenings, new hire paperwork, and new hire meetings.• Completed all new hire documentation in ADP, applicant tracking system, and Excel databases.• Processed documentation for transfers and terms for current employees.• Updated the performance evaluation database and generated reports.• Collected recruitment data in order to create quarterly and annual reports on UCPs recruitment trends.

• Manage participant processes from referral through assignment with Employment &Engagement Specialists, as well as collaborate with DHS Family Coaches and CWPEmployment Specialists to ensure all participant needs are met.• Assist in the creation of a virtual onboarding process for new hires at CWP.• Work with management to implement remote workflow processes during COVID-19.• Supervise and mentor JOBS Plus Administrative Assistant by tracking attendance toensure they understand job responsibilities and are engaged in the program.• Maintain daily and weekly reports for CWP staff assignments, and assist CWP team indeveloping and maintaining a database of community resources.• Run monthly CWP leadership meetings to keep all sub-teams apprised of currentevents, and ensure training and maintenance continues.• Maintain updated and clean daily tracker, submitting daily reports to CWP staff forassignments and End of Day reports to appropriate CWP and DHS staff.• Run Skills Development Classes and Workshops, assisting participants with self-pacedcareer development topics on job applications, resumes and cover letters,keyboarding and other administrative skills.• Create and manage social media presence for the program, and collaborate withCWP team to implement new monthly newsletters.

• Directly responded to high a volume of inquiries, issues and concerns from the public, both in person and telephonically, regarding the care and treatment of animals, local laws, and county policies. • Maintained records of used controlled substances, as well as records on animals such as size, weight, physical condition, feedings, treatments, medications and provided care.• Provided training, support, and guidance to new employees and volunteers in regard to shelter operations, policies and procedures.• Oversaw animal intake by weighing, examining, and observing animals to detect signs of illness, disease or injury, as well as completing pre-adoption behavioral assessments to determine social needs for interacting with others and humans.

• Facilitated positive interactions between OHS and the general public, assisted the public with animal selection, and provided helpful and educational guidance with respect to selection.• Contributed to the stewardship of the organization’s mission and stayed current on issues related to animal welfare and OHS programs.• Monitored the health, temperament and medical treatment of animals on an ongoing basis, and assisted the Animal Care Supervisor in accumulating information important to the placement and adoption of shelter animals.

• Prepared received data and source documents, identified and interpreted data to be entered, and contacted originators of source documents to resolve questions, inconsistencies, or missing data.• Entered alphabetic, numeric, and symbolic data from source documents, reviewed error reports and submitted corrections.• Provided routine office support such as making copies, faxing, answering phones, preparing correspondence for mailing, and delivering and picking up correspondence.

• Maintained exceptional client satisfaction by managing and supporting client accounts.• Coordinated and managed online ticketing system for customer support, and responded to escalated issues with customers via phone and web.