Darrell Robinson Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

South San Francisco, Ca

ICIX - International Compliance Information ExchangeResponsible for the daily management of assigned Supplier/Customer Accounts including account management strategies, price/contract negotiations, conducting supplier surveys and increased customer usage and retention. Also serves as primary point of contact for escalation and mitigation management to maintain customer satisfaction. Create and maintain project plans for each customer and provide weekly status reports on the progress of supplier on-­boarding and training. Works closely with Network and Sales Operations to obtain statistical information to share with customers/prospects in defining, delivering and managing the supplier definition process. Develops and executes processes to improve the supplier list creation process.- Motivated, self-starter who works well independently- Fosters excellent customer relationships with multiple departments- Able to prepare and deliver presentations for user, management and executive level audiences - Primary point of contact for escalation and mitigation to maintain customer satisfaction- Coordinate onboarding process with Sales, Engineering, Training and Professional Services- Serve as liaison between Technical Account Manager, Customer Contacts and Internal teams

San Bruno, Ca.

- Managed and over saw creative development and brand execution of all out-sourced Holiday 2010 campaign assets for Walmart eCommerce. Supervised creative production including analysis of client requirements, scoping, scheduling, functional team handoffs and ensuring on-­time delivery of assets by external and internal creative teams. - Administer the execution of resource management planning, forecasting, and staffing. Present weekly and monthly resources forecast report, and conduct an evaluation regarding previous work to present. - Provide direct assistance to department managers in sourcing and retaining contractors. Carry out a wide array of duties, which include supporting the entire invoice tracking, invoice approval, budget planning and reconciliation process; support the on-boarding of new agencies and vendors.- Attended project planning meetings and provided assistance in identifying staff needs and resource conflicts; communicated with appropriate managers to analyze resource allocation.- Implemented on-­time compliance of all staff to follow corporate guidelines and managed operational budget for the resource management systems.

San Francisco Bay Area

Determined product revisions and conflicts to ensure that overall design comments were conveyed to vendor/supplier on time - Performed evaluations on lab dips, fabric, wood, and metal quality submits. - Continuously conveyed information regarding product adds, drops, changes, and approvals to suppliers and agent offices.- Established productive relationship with the sourcing team to provide shade band of bulk lots and with buyers to assess photo samples against approved samples when necessary.- Led the development and on-­time production sample delivery to meet PO deadlines.- Produced effective at-­risk reports to observe and track programs that have the potential to miss deadlines