Darrell Wallace Email & Phone Number

Centreville, Va

• QC infrastructure hardware.• Sanitize network appliances.• Upgrade network appliance OS versions.• Out-of-Band IMPI firmware updates.• Out-of-Band BIOS updates.• Sanitize media via cli.• Utilize Linux CentOS7 and Ubuntu.• Document processes and procedures in SOP.

Centreville, Va

Herndon, Virginia

Rockville, Md

Provide technical support to Otsuka Pharmaceutical Co., Ltd employees and contractors. Act as second level technical resource.• Use Microsoft Deployment Toolkit (MDT) to image Otsuka provided workstations.• Use Symantec Ghost to archive image of separating user’s workstations.• Deploy applications via Altiris Deployment Solution.• Manage client applications and scheduled application delivery using Symantec Management Platform.• Manage iPad, iPhone, Droid and other mobile devices using GOOD for Enterprise.• Troubleshoot secure printing problems regarding Canon copiers.• Assist users with Citrix access and connection issues.• Provide general support to approximately 100 Rockville, MD and remote technology users.• Troubleshoot Crestron video conferencing systems as required.• Coordinate with Princeton, NJ office to resolve issues as necessary.

Reston, Va

• Provide day to day administration, support, maintenance and monitoring of the Microsoft SharePoint 2010 and 2007 infrastructures.• Troubleshoot code, technical and functional issues with the SharePoint software and solutions in a Production Environment.• Use Microsoft SharePoint Designer 2010, Microsoft InfoPath Designer 2013 and Visual Studio 2010 to create site workflows and custom lists.• Use Windows PowerShell to implement system changes and updates.• Regular review, clean-up, management and configuration of SharePoint accounts and sites.• Setting up alerts and enforcing policies.• Regular Microsoft Server 2008 SharePoint Web, Production and Database server administration and maintenance.• Build and maintain Linux file servers for Windows environment with Samba.• Generating CSR and installing SSL certificate for Apache2.

Fairfax, Va

Maintain and support complete corporate infrastructure and provide end-user support.

Provide end-user support within Citrix environment, including application administration and printing issues. Administer and maintain user and computer accounts and groups in Active Directory. Create new mail accounts and groups using Microsoft Exchange 2007. Administer VOIP phone accounts using Cisco Unified Call Manager Cisco Unified Communications Manager 6.0.

Data Center Web Technician

Fiber, Coax and RJ45 terminations. Racking and installing all equipment in NCC and NOC.