Darrell Williams Email & Phone Number

Washington, District Of Columbia, United States

Provides computer, peripheral, and network support to all levels of personnel concerningthe implementation and daily operations of the computer systems and individual microcomputer functions in the office. Manages the storage and distribution of HBX IT hardware and software assets. Maintains and updates inventory of computer equipment and identifies their.

Washington DC-Baltimore Area

• Assists faculty, staff and students with information management services using Avaya IP phones.
• Creates incidents and manages service requests using Ivanti Incident Management software in a timely manner.
• Configures and optimizes software applications and configures Avaya VoIP (Voice over Internet Protocol) phone systems on university laptops.
• Upgrades, repairs, and replaces hardware and software components on university issued devices for faculty and staff.
• Diagnoses and resolves software/technical issues on faculty and staff laptops remotely using Goverlan Remote Support software and Microsoft Remote Desktop software.
• Helps customers set up VPN (Virtual Private Network) and Secure DUO multi-factor authentication needed for remote work.

Washington DC-Baltimore Area

• Serves in a helpdesk capacity for customers and maintains Windows and Macintosh workstations within computer lab.
• Deploys hardware, manages client/server solutions, messaging solutions, and desktop systems.
• Installs and configures hardware and software, and peripheral components such as monitors, keyboards, mobile devices, network cables, Avaya IP PBX (Internet Protocol Private Branch Exchange) phones, and power supplies.
• Trains faculty and staff to use new software applications and provides assistance with IT policies and procedures for faculty and staff as needed.
• Collaborates with Sys-Admin team and assigns users to roles and modify permissions within Active Directory.
• Deploys Avaya IP PBX (Internet Protocol Private Branch Exchange) phones and configures phones on the LAN. Trains faculty staff on the use of phone programs and communication services and troubleshoots any cabling or.

Washington D.C. Metro Area

Provides exceptional hospitality services to guests in an attentive, friendly and efficient manner.Parks and retrieves guest vehicles in a prompt yet safe manner.Assists guests with luggage, including delivery and pick up of guest luggage during arrival and department.

Washington D.C. Metro Area

Enforced rules and regulations of the iLAB.Assisted students with computer and login issues.Worked with a team to make sure iLAB was well maintained.