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@fuse.net
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1 phone found area 513
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Darrell Hacker is listed as Service Desk Supervisor II based in Cincinnati, Ohio, United States. AeroLeads shows a work email signal at fuse.net, phone signal with area code 513, and a matched LinkedIn profile for Darrell Hacker.
Darrell Hacker previously worked as President at 2Dventures Inc. and Sr. Technical Support Specialist at Worldpay. Darrell Hacker holds Bachelors; Associates Of Applied Science, Technical Management, 4.0/4.0 - Summa Cum Laude from Devry University.
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AeroLeads found 1 current-domain work email signal for Darrell Hacker. Compare company email patterns before reaching out.
•Excellent written and verbal communication skills. •Proven track record to work on multiple projects concurrently while managing time effectively.•Ability to simplify complex things for a broader audience understanding.•Highly motivated, quick learner, self-driven, flexible to fast paced and frequent change.•Exceptional interpersonal skills, strategic thinker, natural leader. •CompTIA A+ Certified.•Lean Six-Sigma Yellow Belt Certified.•DeVry University GPA 4.0/4.0 – Suma Cum Laude
Listed skills include Itil, Sharepoint, Active Directory, Computer Hardware, and 38 others.
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Cincinnati, Oh
• Manage day-to-day operations of busy online shop and accompanying blog• Promoted products on multiple channels, including social media and online ad campaigns
Mason, Ohio, United States
• Serves as the primary contact for customer issues via inbound call support• Troubleshoot customer problems, identify the root cause of the problem and use tools and resources appropriately to determine a resolution
Springdale, Oh
• Apply effective negotiation and interpersonal skills to sell a high-volume of tires to customers • Proactively identify and address the repair and maintenance needs of customers • Demonstrate the benefits and features of all company products • Productively manage client relations to encourage their repeat business, sales, and satisfaction
Erlanger, Ky
• Provided dynamic technical support to clients with desktop, laptop and smart phone issues • Promptly reconciled customer technical issues within time-sensitive deadlines and budgetary constraints • Displayed a friendly and professional demeanor when handling a high-volume of incoming calls • Break-fix support to laptop/desktop (mainly dell and HP)• Hardware and Software troubleshooting
Mason Ohio
•Create monthly/yearly analyst score card audits resulting in consistent SLA attainment.•Conduct monthly analyst one on ones to discuss their career plans; this mentoring has prepared 7 analysts to be promoted into internal management positions. •Coordinated analyst coaching sessions to drive team performance from a 3.2/5 to 3.8/5 in less than 6 months.
•Simplified the design of business processes, this realignment of process lowered analyst talk time by 20 seconds per call.•Interfaced with customers to identify account process and cost savings improvements.•Pioneered training courses, workshops and methods that improved analyst resolution rate by 3%.
•Commended for consistently achieving all account service level goals.•Managed VPN support services.•Accountable for ACE Securid database account administration.•Hands-on Blackberry support experience
Cincinnati, Ohio
• Involved in daily operations of electronic sales generating $1 million annually• Provided floor sales leadership and support for eight associates• Managed and maintained displays as indicated by planograms, end cap, and bulk stack instructions• Educated customers on available product options to meet and exceed customer service experience• Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention
Activities and Societies: Socirty For Human Resource Management, American Marketing Association, Alpha Chi Society
Activities and Societies: Student Council Class President 1997-1999, National Vocational Honor Society Induction 1999, Student Academic.
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Darrell Hacker is listed as Service Desk Supervisor II.
AeroLeads has found 1 work email signal at @fuse.net for Darrell Hacker.
AeroLeads has found 1 phone signal(s) with area code 513 for Darrell Hacker.
Darrell Hacker is based in Cincinnati, Ohio, United States.
Darrell Hacker has worked for 2Dventures Inc., Worldpay, Tires Plus Total Car Care, Pomeroy, and Atos.
You can use AeroLeads to view verified contact signals for Darrell Hacker, including work email, phone, and LinkedIn data when available.
Darrell Hacker holds Bachelors; Associates Of Applied Science, Technical Management, 4.0/4.0 - Summa Cum Laude from Devry University.
Darrell Hacker is listed with skills including Itil, Sharepoint, Active Directory, Computer Hardware, Leadership, Training, Service Delivery, and Help Desk Support.
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