Program Management leading PM team responsible for migrating customers from legacy to cloud solutions• Overseeing multiple projects moving 27k customers from diverse solution platforms to new cloud solutions• Leading PMs to establish scope, strategy, schedules and manage successful customer migration executions• Manage logistics for customer engagement, customer support, and migration operational strategies• Reports to Program Management Office and provide status to stakeholders & senior management

Leader of Platform Migrations team responsible for client solution upgrades to new batch offline fulfillment platform.• Responsible for 300+ client migrations to enable legacy platform sunsets & eliminate security vulnerabilities• Collaborative leadership providing strategy for execution and lean process improvement disciplines• Project management accountability for communication, planning, execution, and delivery of customer solutions• Manage onsite FTE & offshore CTE resources to meet objectives without impacting customer business• Deliver status reporting to senior management & facilitated monthly steering committee meetings• Experience with Microsoft Project, Word, Excel, Powerpoint, JIRA, Confluence, and Sharepoint

Program Management for special projects and operational initiatives with impact across enterprise solutions.• Accountability for planning, execution and delivery of client solution platform migrations• Responsible for 75+ client migrations in 18 months saving company over $13M in software litigation fees• Successful in multifaceted deliver processes, including Agile/Scrum, Kanban, and Traditional Waterfall• Managed team of onsite FTE and offshore CTE resources with multiple vendors including monthly SLA signoff• Assembled and audited status reports across enterprise teams and facilitated weekly PMO VP level meetings

Program Manager for IT Operations projects across applications specifically for Key Client, Alliance Data Systems.• Operations IT Champion representing client account solutions to manage incidents as Site Reliability Engineer• Coordination of activities across varying IT and operational groups to enable unified solution delivery• Accountability for maintaining operational excellence and SLA adherence across client solution operations• Supported client relationship by providing on-going operational expertise, operational status reporting, transaction volume reporting, and automated solution monitoring

Technical Program Manager for Global Platform Engineering to fulfill business requests for new infrastructure. • Facilitated requirements evaluation and engineering design reviews to meet business requests• Provided project planning and leadership to cross-functional technical teams to install and implement infrastructure (network, hardware, software, storage, & database) per engineer requirements and build plans• Managed infrastructure implementations, including change management tickets and execution

Project Manager for Core Software Engineering. Managed software platform releases delivered for customer solutions. • Provided leadership to cross-functional teams to perform demand planning, scheduling, project tracking, scope management, risk & issue management, status reporting, and meeting facilitation• Managed product enhancement requests from executive management, sales/marketing, product management, and professional services including application processing, risk decisioning, identification and fraud prevention

Technical Project Manager for HSBC Mortgage Services. Lead team to implement new mortgage processing system.• Led team to design, develop, and implement an Online Mortgage Services processing system as a customized product including credit bureau interfaces and automated underwriting to provide pricing and loan decisions to brokers & sellers. Project included implementation of Experian’s strategy manager product, SMG3, along with mid-tier infrastructure to support vendor products and interfaces with credit bureau data sources. • Provided strategic project planning, project milestone tracking, and overall leadership to development team to meet business requirements and division objectives.• Revamped the business analysis process methodology, revised reusable templates, and introduced traceability matrix to track each requirement and test case back to the business drivers and customer goals/objectives.

Project Manager and primary contact for Financial Services division providing management to systems support team and providing project management for business enhancement projects. Served as liaison between business and technical teams to provide stakeholder and scope management for projects. Managed full SDLC with technical and business teams. • CHECK RECON Project: Led implementation of vendor software package. Used project management, analytical and technical design skills to lead project team to consolidate multiple reconciliation systems into one business process. Included RFI, RFP, vendor product demos, selection and installation of CHECKFREE “Recon Plus” application. • Insurance Underwriting Workstation project: Led application team to deliver insurance workstation application for underwriters to evaluate property insurance application. Application interfaced with multiple data services including: Dun & Bradstreet financial reports, Integrated Marshall & Swift property estimator, Account Risk Management for flood, earthquake, & wind analysis, and Producer Agency Licensing Management System