Darrell Hall, Pmp Email & Phone Number

Alpharetta, Georgia, United States

• Program Management leading PM team responsible for migrating customers from legacy to cloud solutions
• Overseeing multiple projects moving 27k customers from diverse solution platforms to new cloud solutions
• Leading PMs to establish scope, strategy, schedules and manage successful customer migration executions
• Manage logistics for customer engagement, customer support, and migration operational strategies
• Reports to Program Management Office and provide status to stakeholders & senior management

Greater Atlanta Area

• Leader of Platform Migrations team responsible for client solution upgrades to new batch offline fulfillment platform.
• Responsible for 300+ client migrations to enable legacy platform sunsets & eliminate security vulnerabilities
• Collaborative leadership providing strategy for execution and lean process improvement disciplines
• Project management accountability for communication, planning, execution, and delivery of customer solutions
• Manage onsite FTE & offshore CTE resources to meet objectives without impacting customer business
• Deliver status reporting to senior management & facilitated monthly steering committee meetings

• Program Management for special projects and operational initiatives with impact across enterprise solutions.
• Accountability for planning, execution and delivery of client solution platform migrations
• Responsible for 75+ client migrations in 18 months saving company over $13M in software litigation fees
• Successful in multifaceted deliver processes, including Agile/Scrum, Kanban, and Traditional Waterfall
• Managed team of onsite FTE and offshore CTE resources with multiple vendors including monthly SLA signoff
• Assembled and audited status reports across enterprise teams and facilitated weekly PMO VP level meetings

• Program Manager for IT Operations projects across applications specifically for Key Client, Alliance Data Systems.
• Operations IT Champion representing client account solutions to manage incidents as Site Reliability Engineer
• Coordination of activities across varying IT and operational groups to enable unified solution delivery
• Accountability for maintaining operational excellence and SLA adherence across client solution operations
• Supported client relationship by providing on-going operational expertise, operational status reporting, transaction volume reporting, and automated solution monitoring

• Technical Program Manager for Global Platform Engineering to fulfill business requests for new infrastructure.
• Facilitated requirements evaluation and engineering design reviews to meet business requests
• Provided project planning and leadership to cross-functional technical teams to install and implement infrastructure (network, hardware, software, storage, & database) per engineer requirements and build plans
• Managed infrastructure implementations, including change management tickets and execution

• Project Manager for Core Software Engineering. Managed software platform releases delivered for customer solutions.
• Provided leadership to cross-functional teams to perform demand planning, scheduling, project tracking, scope management, risk & issue management, status reporting, and meeting facilitation
• Managed product enhancement requests from executive management, sales/marketing, product management, and professional services including application processing, risk decisioning, identification and fraud prevention

Charlotte, North Carolina Area

• Technical Project Manager for HSBC Mortgage Services. Lead team to implement new mortgage processing system.
• Led team to design, develop, and implement an Online Mortgage Services processing system as a customized product including credit bureau interfaces and automated underwriting to provide pricing and loan decisions to.
• Provided strategic project planning, project milestone tracking, and overall leadership to development team to meet business requirements and division objectives.
• Revamped the business analysis process methodology, revised reusable templates, and introduced traceability matrix to track each requirement and test case back to the business drivers and customer goals/objectives.

Charlotte, North Carolina Area

• Project Manager and primary contact for Financial Services division providing management to systems support team and providing project management for business enhancement projects. Served as liaison between business.
• CHECK RECON Project: Led implementation of vendor software package. Used project management, analytical and technical design skills to lead project team to consolidate multiple reconciliation systems into one business.
• Insurance Underwriting Workstation project: Led application team to deliver insurance workstation application for underwriters to evaluate property insurance application. Application interfaced with multiple data.