Managing client relationships and partnerships along with identifying opportunities for new contracts, business growth and global expansion. Providing operational and analytical support to CEO on new projects and contractual negotiations along with customer focused analytics and reporting on behalf of an expanding client base and vendor partners across the globe.

Management & mentoring of 40 plus staff (Including seasonal where appropriate) delivering elevated level KPI performance across multiple discipline and clients Leading teams responsible for distribution of 100k+ packages per day via multiple distribution channels globally Carrying out Management Reporting from JDA & Kronos Systems in line with client requirements for productivity & efficiency Delivering Performance Management across all direct & indirect reports where… Show more Management & mentoring of 40 plus staff (Including seasonal where appropriate) delivering elevated level KPI performance across multiple discipline and clients Leading teams responsible for distribution of 100k+ packages per day via multiple distribution channels globally Carrying out Management Reporting from JDA & Kronos Systems in line with client requirements for productivity & efficiency Delivering Performance Management across all direct & indirect reports where applicable Implementing service improvements to increase productivity and efficiencies Managing compliance to Gold Accredited Health & Safety policies Show less

Presenting Weekly Shows each Thursday Evening (18:00-20:00) and Saturday Lunchtimes (12:00-14:00) across Mansfield & Ashfield area hospitals as well as over the World Wide Web via millsideradio.co.uk

Distribution of store merchandise to charity shops for the regions 2nd largest hospice. Delivering to 11 stores within the region a range of products donated by the general public to raise much needed funds for vital services to be provided from within the charity retail sector.

Change Manager for Major Investment Programme

Project managed the end-to-end implementation of networking and security infrastructure for two of Alertex’s flagshiop hotels in North West London.Due to my efficient handling and management of the project and sub-contractors the project was completed not only on time, but also under budget.As recognition for accomplishments and delivery of this project, I was awarded the Outstanding Achievement Award by Alertex.

Managed all aspects of operations and service delivery within their Tier 2 Data Centres. Responsible for guaranteeing service availability for a number of company strategic accounts including: Royal Mail, NHS, BAE, GE, National Grid, Airbus to name but a few.Exceeded availability and reliability targets consistently for Operational Client IT Services. Target was 97.4% availability; through my leadership and direction we upheld 100% availability for 8 consecutive years.Designed… Show more Managed all aspects of operations and service delivery within their Tier 2 Data Centres. Responsible for guaranteeing service availability for a number of company strategic accounts including: Royal Mail, NHS, BAE, GE, National Grid, Airbus to name but a few.Exceeded availability and reliability targets consistently for Operational Client IT Services. Target was 97.4% availability; through my leadership and direction we upheld 100% availability for 8 consecutive years.Designed and implemented a global Data Centre Service Portfolio and Assurance Model to support and improve existing and new business bids. Key deliverables included the identification and establishment of core Data Centre processes for Security, HS&E and Services Management; the production of a centralised document library across Regional and Strategic Data Centres; and the introduction of a Management Information suite of reports to support both client and business needs whilst ensuring compliance with global ISO standards Show less

Solely responsible for the delivery of the Cultural Change workshops throughout Royal Mail Business Systems UK. Gaining recognition from senior management for the success of the workshops, which enabled the company to improve communication and teamwork between business divisions, which in turn had a significant impact on service delivery.