With over 30 years experience providing operational and service delivery to large enterprises, driving cultural and business changes in Data Centre, Logistics & Warehousing environments. Managing internal and external teams to ensure that quality of service is consistently exceeded, meeting the needs of both clients and the business.KEY ACHIEVEMENTS• Designed and implemented a global Data Centre Assurance Model. Key deliverables included the identification and establishment of core Data Centre processes for Security, HS&E and Services Management; Production of a centralised document library across Regional and Strategic Data Centres; Management Information suite of reports to support both client and business needs• Solely responsible for the delivery of the Royal Mail Business Systems Cultural Change workshops throughout the UK. Gained recognition from senior management for the success of the workshops which enabled the company to improve communication and teamwork between business divisions which in turn had a significant impact on service delivery. • Exceeded availability target of 99.7% by reaching 100% availability for IT Services for 8 consecutive years across 2 diverse Tier 2 regional Data Centres• Extensive experience of implementing and taking responsibility for the on-going management of ISO Quality Systems including ISO 9001:2008 - Quality Management, ISO/IEC 20000-1:2005 - Service Management, ISO/IEC 27001:2005 -Information Security Management, ISO 14001:2004 - Environmental Management Systems, OHSAS 18001:2007 - Safety Management and SSAE16 Compliance
Listed skills include Data Center, It Service Management, Service Delivery, Service Management, and 17 others.