▪ Work with a team to provide highly qualified and well-experienced flight crew, complete trip planning services, and a global fuel network.▪ Arrange crews with appropriate licenses and validations that meet the specific requirements of other countries.▪ Secure new and ongoing crew service business from potential and existing clients.▪ Provide operational support and collaborate with the Operations Team to meet client needs.▪ Maintain crew service business activity, client account and collaborate with internal supporting departments.▪ Ensure compliance with governing aviation authorities and take appropriate actions on behalf of customers.▪ Gather and analyse business intelligence to develop business strategies that support organisational goals and objectives.

Achievements▪ Identified and addressed customer business needs, developing a winning solution for a successful multi-million tender bid.▪ Developed effective go-to-market strategies through comprehensive business and market analysis.▪ Achieved significant cost savings while enhancing service levels by implementing an innovative solution that reduced manpower for an existing customer.▪ Tasked with developing team best practices due to recognition of exceptional project management skills.Responsibilities▪ Orchestrate full cycle solution development in alignment with Certis' strategy and vision▪ Spearhead proposals and standard operating procedures engaging stakeholders in solution and development work▪ Cross-functional collaboration in key projects, managing plans, budgets, scheduling, issue resolution, implementation, and progress reporting▪ Innovate creative solutions that address customer needs, supporting sales and operations teams▪ Develop and execute strategies for new products and services▪ Streamline and optimise service offerings through rigorous review of existing business solutions and models

Achievements▪ Successfully delivered 20 aircraft restoration projects with a $380,000 cost savings▪ Introduced and implemented an aviation asset management provider, establishing company's best practice for managing project volume▪ Recognized for contributions and requested to mentor project management new hires.Responsibilities▪ Drive project management using agile methodology▪ Analyze data with MS PowerBI, Visio, and Projects to provide business insights and solutions to management▪ Define project scope, budget, and resources while ensuring contractual compliance for success▪ Secure buy-in from stakeholders, management, customers, and suppliers▪ Proactively monitor and update project stakeholders on progress.▪ Drive on-time delivery, quality work, cost reduction, and workflow improvements while ensuring governance compliance and customer satisfaction.▪ Culturally aware collaborator experienced in streamlining global processes with colleagues from diverse nationalities, including UK, France, Malaysia, and India.

Achievements▪ Replaced existing placard printing process in Japan with a new foam sticker printing process, resulting in a 55% cost savings and improved process efficiency▪ Improved galley design efficiency by up to 80% through collaborative development of standardized components, leading to increased customer satisfaction.▪ Additional responsibility to work with a team of four in Japan and successfully recover a project behind schedule, resulting in timely completion.▪ Recognized by management for my quality of work and assigned to Seattle - USA. To ensure end-to-end process for smooth installation of galley and troubleshoot when required.Responsibilities▪ I am the key customer contact for specified projects. In addition to my galley design responsibilities, I took the initiative upon myself to review and identify potential risks and opportunities and determined the feasibility of the customer’s RFP (Request for Proposals). I plan project sprints based on contractual requirements, collaborate with internal cross-functional teams, develop models, drive implementation by project phases, and continue with post-project handover support.▪As a firm believer in achieving buy-in with the relevant internal stakeholders, I usually socialize ideas, demonstrate due diligence by getting buy-in and approval by the structural team before finally socializing the designs with other departments.▪ I conduct root cause analysis and optimize the production workflow during the production and evaluation stages (First Article Inspection) with the customer. This facilitates learning and cultivates a strive for excellence and continuous improvement attitude.

Achievements▪ Upon completing my first month of work, the company sent me to Bangkok to assist and support anotherproject manager, by managing a team responsible for the installation of the mechanical doors at the BTSSukhumvit train line. Despite my lack of experience, we completed the tasks on time.Responsibilities▪ I maintain healthy and collaborative business relationships with customers and suppliers by payingattention to their needs and requirements and delivering value that exceeds expectations whereverpossible.▪ I assisted with and conducted a customer feasibility analysis, assisted with drafting the Request forProposal (RFP) document, and developed and appended a project Gantt chart to each proposal documentdistributed.