Darren Baker Email and Phone Number

• Merged Reality• Project Management• Implementation Management• Knowledge Management• Incident and Change Management• Problem Analysis and Resolution• Technical Collaboration• Client Specific Subject Matter Expert• Training Content Creator and instructor

Professional Event Photography, including Engagements, Weddings, Corporate Events, Parties and Aerial PhotographyAlso Photo Restoration, Reconstruction and Editing

Staff Officer Admin - as a Commissioned Officer in the Army Cadet Force holding the rank of Captain, i was third in command of a large Cadet Company within Humberside & south Yorkshire ACF, reporting directly to the Commanding officer my duties included but were not restricted to:Maintain the Company private fund/account and give close supervision to Detachment funds as laid down in the ACF Manual and Standard Operating Procedures and liaise with the County Executive Officer for auditing purposes.

in a second/third line support role within a busy IT department, I was responsible for: All IT procurement for the WRG Group on small and large scales covering IT hardware and software;Negotiating with external suppliers to purchase necessary IT equipment for WRG sites;Liaising with clients regarding budgetary information for purchasing, including disposal of unwanted IT equipment.Hiring and supervising support contractors and their time management in respect of projects, call escalation and call closure, in relation to SLA'sSupport regarding Microsoft Office and bespoke software and financial packages including Sun Thin Client, Collect, Vision Excel, Inform Enquiry, and Citrix Metaframe for a commercial and financial use2nd/3rd line support to remote weighbridge stations, including hardware and software

Data protection, project analysis, data encryption, hardware resilience and data resilience, data security, security inspections and firewall software installation supervisionsupport to the Payroll and Administration section of a business centre as well as second line support to Accounts, Finance and Warehousing including those off site;producing financial reports using Cognos application suite

Supervision of Data Loggers The day-to-day maintenance and support of all networked and stand alone personal computers, laptops and three networks using Novell Intranetware 4.11 and a Lids Unix package;The maintenance of hardware and software systems;The installation of new hardware and software, and the training of staff on such systems;Training prisoners in the use of DTP; web design; printing; Microsoft Office Suite Inc, Word, Excel, PowerPoint, Publisher and Access; diagnostics and troubleshooting.Prison Custody Officer Duties as required as aprt of Dedicated Search Team

Skill Set/ExperienceMy computer skills are wide and varied with experience of providing knowledge and support to engineers regarding the following:Voice to Text Dictation including unattended digital dictation, McAfee Antivirus Enterprise Suites, and a wide variety of CAD, and viewing software;PC/laptop hardware and software installation including removal and upgrades of all major components, peripherals diagnosis, repair and maintenance of a wide variety of hardware architecture, and PDAs and Blackberry Devices; MS Office 2000 - 2010, Windows OS from 95 to Windows 7, custom and licensed databases, DTP, PC Anywhere, LANDesk, Real VNC, computer remote management,; "visitor and personnel identification systems", Financial software such as, Lloydslink and Royline "Royal Bank of Scotland internet banking"; Ms Visio and Project.Data protection, encryption & security involving the secure disposal, archiving and transportation of classified and secure documents via various communication methods;Coordination of small to large projects including the hiring of external contractors to meet project deadlines, training of First/Second line support engineers on call management and escalation procedures.Management of incoming call volumes and workloads to 2nd line engineers in line with Service Level Agreements

HM Forces 13/18th Royal Hussars QMO