- Extensive experience in management, covering sales, customer service, and team leadership.- Streamlining rental processes for better customer experiences and branch efficiency.- Building strong client relationships and promptly resolving issues to ensure satisfaction.- Working with cross-functional teams to meet branch goals and create a positive work environment.- Surpassing sales targets through strategic techniques and upselling additional services.- Effectively solving customer inquiries and handling operational challenges.- Engaging in training programs to improve leadership skills and industry knowledge.- Thriving in fast-paced settings, efficiently managing multiple tasks and priorities.- Contributing to branch growth and overall business success.

As a sales associate, I manage transactions with customers through cash registers and POS systems, while also handling returns, exchanges, refunds, answering customer inquiries, preparing packages for store shipping, and promoting Triangle MasterCard to customers. I maintain inventory by processing shipments, conducting stock checks, and ensuring a diverse selection of footwear. Proficient in POS systems, cash handling, upselling, and cross-selling, I collaborate with other sales associates to organize in-store promotions that increase foot traffic and sales. I also maintain a clean, organized store environment with attractive footwear displays and stay knowledgeable about industry trends and footwear technology to inform customers' purchasing decisions.

In my role as a Membership Clerk at Costco, my main focus is on providing exceptional customer service to our members. I take great pride in ensuring that each member's experience at our warehouse is efficient, enjoyable, and memorable. As part of my responsibilities, I handle the processing of new membership applications and the renewal of existing memberships. Additionally, I promote and process applications for Costco's CIBC Mastercard, which involves answering any questions potential members may have and explaining the benefits of both the membership and the Mastercard. To track my progress and stay goal-oriented, I use our CRM system, which allows me to stay on top of membership and Mastercard sales and ensure that I am meeting the company's quota.

As a Front End Assistant at Costco, I receive, check, and store grocery items in their respective areas while ensuring the correct quantity of items has been supplied. Additionally, I maintain a clean POS system and counter tops, assist customers in locating their choice of groceries, and provide information on ingredients and expiry dates. I also ensure that any damaged or spoiled products are handled according to company policy, maintain a steady pace on cash for the required company mph (members per hour), and ensure the safety of members using the gas station pumps. I answer questions on how to use Costco equipment, issue receipts, refunds, credits, or change due to customers, and pitch Costco CIBC Mastercard and membership upgrades to customers. Lastly, I help to bag, box, and organize member groceries to help the flow of transactions and balance cash registers at the end of the shift.

As a Honda employee, I proactively booked and coordinated meetings to ensure seamless communication among stakeholders, conducted thorough application testing to improve system reliability and performance, undertook various special projects to support the overall goals of the organization, and diligently tracked daily project updates to maintain a comprehensive overview of project timelines and deliverables. I also conducted successful installations of software and laptop imaging to optimize operational efficiency, performed accurate and timely daily data entry to facilitate efficient data management, and created impactful presentations to clearly convey complex information to diverse audiences. In addition, I skillfully granted access to resources and information to enhance team collaboration, efficiently closed and opened trouble tickets to maintain high levels of customer satisfaction, and performed daily Agile Accelerator (Salesforce) Entry and Management to facilitate project tracking and reporting. Through shadowing the department project manager, I gained insights into project management best practices and applied them to my role.