Darren Cheah Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Collaborated and developed Excel tools and calculators for the CSS team, developed an interest charge calculator and average price calculator• Mentored 2 agents via the Peer Mentorship program with biweekly chat reviews and meetings, improved quality scores of new agents to by 10%. • Maintained an average quality score of above 80% with good productivity and knowledge of CSS processes to be assigned to assist with both the CSS Agent Help Line (INH) and the Follow Up team under the CSS Support and Development teams.

Toronto, Canada Area

• Facilitated new store policies with new store owners and managers to ensure store policies are following all Federal labour standards, avoided future Labour Law infringements from old store policies• Collaborated with store owners and managers to conduct retrospective analysis on sales data to predict inventory allocation, realized estimated savings of $2000 per year in inventory and storage costs• Co-operation with fellow colleagues to provide quality customer service catering to everyone’s preferences and needs, with an average of 327 drinks per day in 2020

Kuala Lumpur, Malaysia

• Published and presented competitive insight reports regarding an upcoming insurance policy in the constructions insurance market in Malaysia, Single Project Professional Indemnity, to supervisors, VP of the Constructions Division and Senior VP of the company • Organized appropriate filing and conduct correspondence between the company, clients and insurance companies chronologically according to each policy, ensuring the terms of each insurance is appropriately documented and negotiated to prevent non-compliance

Philippines

• Collaborated with team members to develop and release a new product, Nescafe Brown and Creamy Twin Pack, in response to market trends of Brown Sugar related products, then presented to the VP of the Coffee Business Unit.• Spearheaded market analysis on retail consumer data provided by Nielsen data against various marketing campaigns held by Nestle and its competitors, pinpointing Nestle’s underperforming regions as well as efficiency of marketing campaigns in various regions of the Philippines.