Darren Smith Email & Phone Number

Developed a groundbreaking approach to identify and support financial vulnerability in the borough. Working with key partners to redefine how we support our residents in achieving lasting financial stability, and improving financial resilience for the organisation through improved engagement with residents in key areas such as Council Tax.My role.

London, England, United Kingdom

As the Revenues and Benefits manager at the London Borough of Barnet, I am responsible for setting the framework and strategy, developing direction for new initiatives and shaping policy guidelines for the Revenues and Benefits Service, along with the effective management of the Revenues and Benefits contract with Capita.

London, England, United Kingdom

Change Champion for the London Borough of Barnet finance team. Communicating key messages, gathering feedback and being the ultimate role models for all things TW3.Technology Champion - supporting and guiding colleagues through the technology roll out and signposting them to further information.Moves Management Champion - getting teams organised and ready.

London, United Kingdom

Acting Principal Revenues and Benefits Officer supporting the Head of Service in ensuring the effective management of the contract for the Revenues and Benefits Service, including the delivery of Council Tax, Non-Domestic Rates, Housing Benefit, Council Tax Support and Welfare Reform.

Whetstone, London

Key responsibilities - Project Manager - Council Tax Support Scheme 2019/20 - Creating and implementing a new Council Tax Support Scheme in line with Universal Credit regulations.Project lead for Area Committee Grants Project, responsible for 300k grants budget awarded to various charities and organisations across the 3 Barnet parishesLiaising with.

Whetstone, London

Worked in conjunction with another contract at Stafford Borough council (22 hours per week each)Key responsibilities - Project Manager as part of the conversion team from Pericles to Civica using Prince2 methodology.System TroubleshooterFloorwalkerSubsidy, Overpayments and appeals officerWorked with Auditors year on yearResponsible for all system issues.

Worked on multiple contracts including team management, project management, training officer and floorwalker, system conversion specialist, officer roles including overpayments, appeals, subsidy and benefits.

Stafford

Working in conjunction with another contract at London Borough of Barnet (22 hours per week each)Key responsibilities - Direct Report into Head of Revenues and BenefitsManage staffCollate stats/evidence for Revenues & Benefits Performance figuresWorked on Fraud adjudicationsQuality checkingResponsible for monthly meetings with staff and one to one's

Codsall, Wolverhampton

Key Responsibilities - Full day to day management of the Housing Benefit teamProject lead for the implementation of the Overpayment Recovery TeamCollate stats/evidence for Revenues & Benefits Performance figuresTraining new starters and existing staffWorked on subsidy claim Responsible for all Discretionary Housing Payments (DHP's)Dealing with any.

Hendon, London

Key Responsibilities - Project Manager working on Data Migration from HBIS to PericlesDealing with all technical issues relating to conversionTroubleshooterResponsible for system testing upon receipt of new release/service packsFloorwalkingTraining staffResponsible for subsidy imbalance, suspended cases, exceptions and account imbalance reports

Walsall, West Midlands

Working in conjunction with another contract at Cheshire East.Key Responsibilities - Project officer working on Data Migration from HBIS to IWorld (now Northgate)Dealing with all technical issues relating to conversion in respect of Homeless B&B caseloadFloorwalkingResponsible for system exceptions reportsAssessed all types of Housing/Council tax Benefit.

Macclesfield, Cheshire

Key Responsibilities - Project officer working on Data Migration from HBIS to PericlesDealing with all technical issues relating to conversionFloorwalkingTraining staffResponsible for system exceptions reportsAssessed all types of Housing/Council tax Benefit claims

Business Administration And Management, General

Education record