Darren Levy Email & Phone Number

Sydney, New South Wales, Australia

- Scaled and recruited a team in high growth phase- Managing a team of 18 CSMs across different offices in the APAC and Middle East region (Australia, Japan, South Korea, China, Singapore, India and Dubai)- Focus on retention and growth of existing accounts through customer value- Ensuring teamwork and customer focus across the different business units- Voice of the Customer- Analysis of data in order to make informed decisions in a rapidly-changing environment

- Managing a team of 6 people across multiple offices and time zones (Australia, Japan, South Korea, China, India)- Driving adoption and customer retention (upselling, cross-selling, business reviews and driving organic growth)- Customer value realisation (advisor to customer for their roadmap and use cases, proactive risk mitigation)

Sydney, Australia

- Set up a new office in the APAC region- New Business development- Maximising customer lifecycle value- Contract negotiations and billing- Sales and marketing strategy

RESPONSIBILITIES- Sales and marketing strategy- Subject Matter Expert (SME), product specialist- Agile- Case studies and referencesACHIEVEMENTS- Identified the need for and ensured the transition to a plugin free user experience, increasing customer satisfaction and contributing to a large increase in sales globally.- Created a new reporting tool with a new interface, increasing accuracy of the overall reporting as well as ease of use.- Created a new tool to greatly improve efficiencies in the Q&A platform on buyside and sellside transactions- Implementation of different document encryption technologies, particularly for native Microsoft Office documents.- Led key demonstrations for senior directors of major banks, law firms and real estate companies over various geographic locations, both in English and French.

Paris Area, France

RESPONSIBILITIES- Management of the technical support, customer service and quality assurance teams in Paris, London and Morocco.- Post-sales delivery of all projects, ensuring quality and deadlines are met- Change management, process improvement- Project resource planningACHIEVEMENTS- Planned and implemented a company wide restructuring of the service team (UK, France, Germany, The Netherlands, USA) which increased customer service levels throughout the group whilst reducing costs.

Paris Area, France

RESPONSIBILITIES- Ownership for accurately managing multiple clients- Stakeholder management- Team leadership- Customer health monitoring- Post-sales onboarding and training- Business reviewsACHIEVEMENTS- Implemented the Paris office's rollout of the the ISO27001 certification.- Aligned customer service standards to the group level.

London, United Kingdom

RESPONSIBILITIES- Client onboarding, managing implementation of each project (20+ projects concurrently)- Entrepreneurial approach to acquire new business and ensuring repeat business- First line of contact post-sales, responsibility for undertaking customer roadmapACHIEVEMENTS- Start-up mindset. Was part of a team of 2 that quickly grew to 55.- Initiated internal staff on-boarding to ensure the knowledge transfer from more senior members of staff.