Darren Levy Email and Phone Number
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15 years’ experience of Customer Success in SaaS B2B, finding real solutions to the working problems of my clients.
Globaldata Plc
View- Website:
- globaldata.com
- Employees:
- 1579
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Head Of Customer Success Apac, Middle EastGlobaldata Plc Feb 2021 - PresentSydney, New South Wales, Australia- Scaled and recruited a team in high growth phase- Managing a team of 18 CSMs across different offices in the APAC and Middle East region (Australia, Japan, South Korea, China, Singapore, India and Dubai)- Focus on retention and growth of existing accounts through customer value- Ensuring teamwork and customer focus across the different business units- Voice of the Customer- Analysis of data in order to make informed decisions in a rapidly-changing environment
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Customer Success Team Leader - ApacGlobaldata Plc Jan 2020 - Feb 2021- Managing a team of 6 people across multiple offices and time zones (Australia, Japan, South Korea, China, India)- Driving adoption and customer retention (upselling, cross-selling, business reviews and driving organic growth)- Customer value realisation (advisor to customer for their roadmap and use cases, proactive risk mitigation)
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Sales Director, Australia (Professional Services)Imprima | Virtual Data Rooms Feb 2017 - Feb 2019Sydney, Australia- Set up a new office in the APAC region- New Business development- Maximising customer lifecycle value- Contract negotiations and billing- Sales and marketing strategy -
Product Manager (Global)Imprima Irooms Aug 2015 - May 2017RESPONSIBILITIES- Sales and marketing strategy- Subject Matter Expert (SME), product specialist- Agile- Case studies and referencesACHIEVEMENTS- Identified the need for and ensured the transition to a plugin free user experience, increasing customer satisfaction and contributing to a large increase in sales globally.- Created a new reporting tool with a new interface, increasing accuracy of the overall reporting as well as ease of use.- Created a new tool to greatly improve efficiencies in the Q&A platform on buyside and sellside transactions- Implementation of different document encryption technologies, particularly for native Microsoft Office documents.- Led key demonstrations for senior directors of major banks, law firms and real estate companies over various geographic locations, both in English and French.
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Manager Of Client Services (Professional Services)Imprima Irooms Jul 2011 - Jan 2016Paris Area, FranceRESPONSIBILITIES- Management of the technical support, customer service and quality assurance teams in Paris, London and Morocco.- Post-sales delivery of all projects, ensuring quality and deadlines are met- Change management, process improvement- Project resource planningACHIEVEMENTS- Planned and implemented a company wide restructuring of the service team (UK, France, Germany, The Netherlands, USA) which increased customer service levels throughout the group whilst reducing costs.
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Senior Client Services Manager (Professional Services)Imprima Irooms Mar 2008 - Jun 2011Paris Area, FranceRESPONSIBILITIES- Ownership for accurately managing multiple clients- Stakeholder management- Team leadership- Customer health monitoring- Post-sales onboarding and training- Business reviewsACHIEVEMENTS- Implemented the Paris office's rollout of the the ISO27001 certification.- Aligned customer service standards to the group level.
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Client Services Manager - LondonImprima Irooms May 2006 - Mar 2008London, United KingdomRESPONSIBILITIES- Client onboarding, managing implementation of each project (20+ projects concurrently)- Entrepreneurial approach to acquire new business and ensuring repeat business- First line of contact post-sales, responsibility for undertaking customer roadmapACHIEVEMENTS- Start-up mindset. Was part of a team of 2 that quickly grew to 55.- Initiated internal staff on-boarding to ensure the knowledge transfer from more senior members of staff.
Darren Levy Skills
Darren Levy Education Details
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Organisational Behaviour (Marketing And Psychology)
Frequently Asked Questions about Darren Levy
What company does Darren Levy work for?
Darren Levy works for Globaldata Plc
What is Darren Levy's role at the current company?
Darren Levy's current role is Head of Customer Success.
What is Darren Levy's email address?
Darren Levy's email address is da****@****oup.com
What schools did Darren Levy attend?
Darren Levy attended Macquarie University.
What skills is Darren Levy known for?
Darren Levy has skills like Project Management, Iso 27001, Management, Training, Itil, Project Planning, Customer Service, Mergers And Acquisitions, Risk Management, Cloud Computing, Customer Satisfaction, Crm.
Who are Darren Levy's colleagues?
Darren Levy's colleagues are Sri Dattu, Panjala Kowshik, Sukalpa Dey, Sibansi Choudhury, Madhuchhanda Palit, Kalyani Jillellamudi, Neha Mishra.
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Darren Levy
Export Adviser - Austrade Tradestart - International Trade & Investment Centre - Chamber Of Commerce And Industry Of WaGreater Perth Area3iinet.net.au, tieline.com, cciwa.com1 (317) 9XXXXXXX
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