Overall accountability for the management and operation of infrastructure and services hosted in the Global Hosting Centers (GHC) and delivered to PwC Territory Firms and clients. Responsible for providing a high level of availability including 24x7 cover for the support of infrastructure and services, including:• Responsible for defining vision, strategy and models for hosting• Responsible for a team of globally distributed IT subject matter experts in US, Czech Republic, Singapore and Romania• Directed and managed the build of new co-location global data centers in USA and Singapore• Implemented shared services capability across the Global Hosting Centers• Responsible for Azure cloud implementation of IaaS and PaaS including connectivity• Accountable for the ongoing operational availability of infrastructure and applications including disaster recovery• Accountable for resourcing and scheduling of projects• Automated server build process from inception to delivery• Developed a technical library maintaining operational documentation in compliance with data classification requirements• Successfully performed lifecycles of data center hardware and maintain service availability in accordance with SLA’s.• Rationalized infrastructure capacity for storage and computer hardware significantly reducing capital investment need• Defined strategy and established a centralized global network operation with 24*7 monitoring, incident resolution, escalation and notification• Accountable for hosted services availability• Created strategy for backups, data retention and disaster recovery meeting compliance requirements• Defined operational KPI’s, implemented dashboards providing real time transparency and reporting for customers• Implemented ISMS driving continuous successful ISO27001 certifications and other security audits. • Established governance and compliance for IT operations and security

Senior Manager, Infrastructure Operations• Manage a budget of approximately $7m and a headcount of 39 split between the US, UK and India engineering teams• 3 US based data centers• 24/7/365 Network Operations Centre in India• Enterprise monitoring, patch compliance & deployment (SCCM & SCOM)• DBA team managing SQL, DBA2 & Oracle environments• Adherence to ISO27001 and AT101 certification requirements• Instrumental in establishing Change Management processes and procedure for the global environments and ensuring adherence• Overall responsibility for the management and operation of Deloitte’s three US global data centers and the associated hosted applications.• Management of the deployment, maintenance, upgrade and support of the infrastructure within three global data centers and across the applicable Deloitte member firms, ensuring a high level of service availability.• Management of 39 infrastructure engineers within multiple global locations, dealing with personnel issues including recruitment, development, training, retention and motivation of staff. • Responsible for the Global Network Operations Centre, located in India, providing 24/7 monitoring, triage and engineering support to the data centers and global applications• Responsible for providing a high level of availability including 24x7 cover for the support of both the server and network infrastructure.• Procured and built a recovery data center and established a continuity team focused on delivery recovery processes and procedures as weekly as ongoing weekly tests of end to end recovery of applications• Act as Service/Product Manager for directory, email, messaging and global network services, working with member firm IT organizations to ensure service availability, performance and capacity.• Responsible for risk identification and management across operational processes, projects and adherence to the ISO27001 and AT101 certifications.•

Senior Manager - Infrastructure• Member of the Senior Management Team of the IT Services department of the UK-based Firm• Management of 15 Server Infrastructure Specialists responsible for the UK installation and support of Servers, Messaging and Groupware• Annual budgeting process and management/adherence of budget ongoing• Setting of Server Infrastructure strategy• Management of supplier relationship – predominately with Microsoft and Compaq• Responsible for all Data Center and Computer Suites in the UK – 25+ suites• Monthly and Weekly reporting and development of relevant KPIs• Participation in Project Boards and Business meetings where required – most recently these have been the boards of Windows 2000 and Exchange 2000 and regular attendances at the UK IT Services Steering Committee • Participation in ‘Global Task Forces’ such as Windows 2000 and Exchange 2000 Network Manager• Management of a team of 9 individuals specializing in Network and Server Management..EMA Regional Technology Center (RTC) Manager• Responsible for the day to day management of the DTT EMA Regional Technology Center on a temporary basis