Darren M. Email & Phone Number

Kyneton, Victoria, Australia

• Assisting customers onboard the trains, as well as on platforms for boarding assistance and enquiries.
• Assisting customers with their tickets; selling paper and MYKI cards and resetting for the correct train line, by utilising the MYKI Handheld Device.
• Following Safety & Emergency Procedures in accordance with current procedures.
• Keeping clear communication with the driver via radio to ensure safe running of the train andactivating fail-safes if required.
• Managing opening/closing of doors in legacy fleet (N-Sets & H-Sets).
• Managing keeping on-time performance, minimising dwell time at stations and on-timedepartures, making sure to be in position well before scheduled departure time In Accordance with procedures.

Bendigo, Victoria, Australia

• Responsibilities in addition to regular conductor duties:
• Deliver job training to Trainees in compliance with Certificate III in Rail Customer Service requirements.
• Conduct competency assessments in customer service, operational, and train management contexts.
• Prioritize the welfare and safety of employees and customers.
• Ensure Trainees understand safe work practices, work instructions, incident, and emergency procedures.
• Facilitate local and regional knowledge development of the V/Line network.

Bendigo, Victoria, Australia

• Assisting customers onboard the trains, as well as on platforms for boarding assistance and enquiries.
• Assisting customers with their tickets; selling paper and MYKI cards and resetting for the correct train line, by utilising the MYKI Handheld Device.
• Following Safety & Emergency Procedures in accordance with current procedures.
• Keeping clear communication with the driver via radio to ensure safe running of the train andactivating fail-safes if required.
• Managing opening/closing of doors in legacy fleet (N-Sets & H-Sets).
• Managing keeping on-time performance, minimising dwell time at stations and on-timedepartures, making sure to be in position well before scheduled departure time In Accordance with procedures.

Melbourne, Australia

• This role involves-
• Providing frontline customer service to various customers at Southern Cross Station
• Worked collaboratively with the Southern Cross Station Control Room and IOC
• Advised on arrival and departures, and provided information regarding Myki ticketing services
• Maintained safety of customers and colleagues
• Ensured effective communication with customers and stakeholders

Broadmeadows

• Operate Army-owned vehicles, including overseeing and assisting with the loading and unloading of the vehicles while ensuring the security of the load using various tie-down methods in compliance with NHVR (National.
• Perform routine maintenance and checks on the vehicles.
• Liaise with Army personnel on the required jobs, both verbally and via e-mail.
• Work in both team and autonomous environments.
• Ensure strict adherence to standard operating procedures (SOPs) and safety regulations to guarantee the safety of all personnel and compliance with regulations.
• Manage and monitor contractors, tradespeople, and the public to ensure their safety while maintaining overall control of the site.

Melbourne, Australia

• Managed security operations for multiple sites, including CCTV monitoring, alarm panel monitoring, and fire warden duties.
• Coordinated and directed a team of up to 21 staff members to maintain safety and security protocols.
• Liaised with internal stakeholders and external contractors/tradespeople to ensure site safety.
• Maintained logs of all events and processed maintenance work orders using computer operatingsystems
• Followed Site Operating Procedures and safety regulations to ensure compliance and safety of staff,visitors, and assets.