Darren M. Email & Phone Number

Kyneton, Victoria, Australia

• Assisting customers onboard the trains, as well as on platforms for boarding assistance and enquiries.• Assisting customers with their tickets; selling paper and MYKI cards and resetting for the correct train line, by utilising the MYKI Handheld Device.• Following Safety & Emergency Procedures in accordance with current procedures.• Keeping clear communication with the driver via radio to ensure safe running of the train andactivating fail-safes if required.• Managing opening/closing of doors in legacy fleet (N-Sets & H-Sets).• Managing keeping on-time performance, minimising dwell time at stations and on-timedepartures, making sure to be in position well before scheduled departure time In Accordance with procedures.

Bendigo, Victoria, Australia

Responsibilities in addition to regular conductor duties:• Deliver job training to Trainees in compliance with Certificate III in Rail Customer Service requirements.• Conduct competency assessments in customer service, operational, and train management contexts.• Prioritize the welfare and safety of employees and customers.• Ensure Trainees understand safe work practices, work instructions, incident, and emergency procedures.• Facilitate local and regional knowledge development of the V/Line network.• Emphasize punctuality and attendance adherence.• Ensure compliance with relevant legislation, including Rail Safety Act and Occupational Health and Safety Act, and V/Line policies.• Foster successful teamwork among Trainees and key personnel.

Bendigo, Victoria, Australia

• Assisting customers onboard the trains, as well as on platforms for boarding assistance and enquiries.• Assisting customers with their tickets; selling paper and MYKI cards and resetting for the correct train line, by utilising the MYKI Handheld Device.• Following Safety & Emergency Procedures in accordance with current procedures.• Keeping clear communication with the driver via radio to ensure safe running of the train andactivating fail-safes if required.• Managing opening/closing of doors in legacy fleet (N-Sets & H-Sets).• Managing keeping on-time performance, minimising dwell time at stations and on-timedepartures, making sure to be in position well before scheduled departure time In Accordance with procedures.

Melbourne, Australia

This role involves-• Providing frontline customer service to various customers at Southern Cross Station•Worked collaboratively with the Southern Cross Station Control Room and IOC• Advised on arrival and departures, and provided information regarding Myki ticketing services • Maintained safety of customers and colleagues• Ensured effective communication with customers and stakeholders• Contributed to enhancing the customer experience at Southern Cross Station• Demonstrated excellent personal safety focus in a fast-paced and dynamic environment• Operated efficiently in an operational-focused role • Demonstrated strong communication skills while dealing with customers and colleagues • Completed all tasks and responsibilities in a timely and professional manner.

Broadmeadows

• Operate Army-owned vehicles, including overseeing and assisting with the loading and unloading of the vehicles while ensuring the security of the load using various tie-down methods in compliance with NHVR (National Heavy Vehicle Regulator) regulations.• Perform routine maintenance and checks on the vehicles.• Liaise with Army personnel on the required jobs, both verbally and via e-mail.• Work in both team and autonomous environments.• Ensure strict adherence to standard operating procedures (SOPs) and safety regulations to guarantee the safety of all personnel and compliance with regulations.• Manage and monitor contractors, tradespeople, and the public to ensure their safety while maintaining overall control of the site.• Operate radio and communication equipment for effective communication.• Maintain accurate transport documentation.• Navigate through built-up areas and the field using civil maps, military maps, and/or route cards.

Melbourne, Australia

Managed security operations for multiple sites, including CCTV monitoring, alarm panel monitoring, and fire warden duties.• Coordinated and directed a team of up to 21 staff members to maintain safety and security protocols.• Liaised with internal stakeholders and external contractors/tradespeople to ensure site safety.• Maintained logs of all events and processed maintenance work orders using computer operatingsystems• Followed Site Operating Procedures and safety regulations to ensure compliance and safety of staff,visitors, and assets.