Having played a lead role in transitioning the business into the new contracts, including developing existing departments, I was promoted to COO. I worked closely with the CEO to develop the business as we went through a period of significant growth and change. Responsible for developing and managing the performance of key departments including sales, events, communications, recruitment and a contact centre. Key achievements included:• Developing, training and managing a diverse supply chain, allowing the business to deliver 102% of target for the region in 2015.• Developing the system to re-align the existing department’s policies, processes and procedures with the new business objectives, and rolling this out across the business.• Playing a lead role in identifying the recruitment needs of the company, and running the recruitment process for the management roles, taking the company from 11 to 38 full time employees in 2015, with over 500 seasonal staff.• Developing an action plan based performance management system with key milestones, and running this across all departments within the business.

Sitting on the Leadership Board of the company means working closely with the CEO to take key decisions across a number of areas of responsibility. My role is to also then communicate the corporate message across the business, this means having strong relationships at all levels within the company.I also Head up the Communications division, responsible for the PR and marketing strategy of the company, along with all creative and brand focussed interests. This places me in charge of project managing all brand focussed objectives for the company. Key achievements have been:- Project managing a full corporate re-brand across all areas of the business- Project managing the delivery of a new website- Development of both internal and external communications- Taking a lead role in a successful tender to deliver NCS in Wales- Project managing Welsh NCS, including weekly calls with the Cabinet Office- Playing a key role in a successful tender to become a Regional Delivery Provider for NCS- A lead role in running the tender process for those entering our supply chain- Managing brand and marketing across a diverse supply chain according to contractual obligations- Sitting on the transition board as the company grew from local to regional delivery provider

As a lead member of the team I was in regular contact with the relevant marketing teams at Barclays. This was across all levels of seniority, both via phone & email and face-to-face meetings. Initially this was with the Corporate Banking and Investment Bank teams, later I also worked with the International Banking team.We worked directly with the marketing teams & creative agency to form the strategy for each campaign, plan them across print, digital and outdoor, and deliver them. This also meant working closely with the internal investment, search and technical teams at Maxus.In order to ensure we were delivering the strongest campaigns possible good relationships with all key media owners was essential, with regular contact both in work and social environments.An essential part of the role was also to deliver reporting on the campaigns. This would range from weekly digital reports on a conference call, to full campaign PCAs with recommendations delivered to the client and creative agency at the end of each campaign.

*Project and Budget Management - deal with print and online campaigns from £20k to £550k, from the initial research and planning stage, through to buying and campaign maintenance, ensuring that they deliver and stay on budget.*Planning - ensure all campaigns are targeted to the correct media in order for the client brief to be fulfilled, whether this be solely online or print, or a combination of the two platforms.*Negotiation and Buying - liaise regularly with the online sites and print products to ensure we are delivering our clients the best rates possible with added value, and are able to offer them any media firsts which may become available.*Relationship Building - regular interaction with clients, online sites and print products to ensure good communication and build strong working relationships, both in a work and social environment.*Creative Media Management - Liaise directly with creative media agencies to ensure that they have everything they need to put together booked campaigns across both print and online.*Online Trafficking - Liaise directly with creative media agencies and third party ad servers to ensure that campaign tags are trafficked to online sites on time so that campaigns deliver when planned, and with even distribution.*Reporting and Presenting - produce reports on all online campaigns upon completion, regularly present to clients and ensure all on team know what is going on with campaigns.