Darren P. Email and Phone Number

Managing investment projects for QinetiQ as part of the MOD Long Term Partnering Agreement (LTPA).

Delivered IT based infrastructure projects into one of the UK’s leading banks. Owned and managed a programme of multiple projects covering business areas including Risk, Security and People amongst others. Using Waterfall and Agile project techniques to deliver milestones to the client whilst managing any risks, issues and dependencies. Responsible for managing multiple budgets, onshore/offshore resources and projects simultaneously. Organising delivery of project infrastructure to meet bank regulatory and security standards whilst exceeding contracted timelines. Motivating project teams for end-to-end project delivery including kick-off, planning, build, service introduction and disaster recovery/fail over tests.Major projects managed include:- QRM (Risk Management System) - Multi-phase server upgrade and redeployment managing 16 resources over 10 months. Including physical and virtual server builds. Late delivery before taking on this project so re-baselined project with the client, set out a new plan and delivered it within the new timelines.- Payplus (International payments application) - Managed the rollout of new-clustered servers and infrastructure for a high-risk payment application upgrade. Leading resources from approximately 12 different teams over 12 months. Overcame multiple build and network issues to ensure the project was successfully deployed to the bank. - Workday (HR tool) - Managed and tracked time and materials resources for a major software as a service HR application upgrade. Worked with network and F5 teams to set-up connectivity for email notification functions within the bank.- Solarwinds - Deployed a new external cloud virtual server solution to upgrade a firewall monitoring software application.Other projects include SQL database migrations, Single Sign On (SSO) implementation, server storage uplifts and several other server deployments.

Managed and delivered internal business transformation projects and external customer projects. Projects included:• Lead the deployment of a new IBM maintenance pricing tool introducing contract print functionality to IBM Business Partners. Speeding up the quoting and contracting process for thousands of IBM customers. End to end defining, planning and deploying of the project. Planned and delivered training to clients in collaboration with subject matter experts. Monitored utilisation rates after project closure to ensured benefits were realised. • Managed the transition of sales administration tasks from sellers to an off shore central administration function. Supported off shore resources during processes design. Delivered remote and face to face training to sales teams on new processes. Freed up time for sellers, enabling them to focus on growing IBM’s services business and closing deals.Worked collaboratively with the implementation team ensuring standardised processes are followed to ensure that all contract implementations are executed in a timely and accurate way to maximize customer satisfaction. Collaborating with key business functions including Service Delivery, 3rd Party Suppliers, Pricing, Procurement, Systems and Administration. Facilitating actions against an agreed plan delivering service to clients. Applied project management to complex implementations to ensure IBM delivers on its contractual obligations. • Promoted to Team Leader of the Implementation Team expanding responsibilities, becoming escalation point, training new staff and managing the team’s workload whilst also introducing new process improvements. Mentored, trained and supported university students on placement to the team.

Initially a 1-year secondment to Avnet (IBM’s largest value distributor) but extended to 3.5 years. Managing services deals for a reseller account base of approximately 20 customers. Duties including selling, pricing, fulfilling and invoicing deals using Avnet and IBM’s strategic tools. Working with customers to find new opportunities and grow their annuity streams. Achieved aggressive growth targets by exceeding my year-end sales plan by 30% in year 1 and 20% in year 2. Introduced new processes which were implemented within the Services sales team. Created a new quoting proforma which standardised the quote layouts into a customer friendlier format and provided time savings for the sales team when producing quotes. Also worked with IBM to introduce Contracts Online Tool which enabled Avnet and IBM to sign contracts digitally and speed up the contracting process.Chosen as subject matter expert for Avnet’s SAP system migration attending workshops in Germany gaining further systems knowledge and experience in a key business transformation project. Also attended workshops with IBM system experts to brainstorm the integration of IBM and Avnet’s system tools.

Covering key services accounts in the Business Partner (BP) channel responsible for a revenue number in excess of $15m. Supporting BP’s to win new business, renewals and win back lost accounts. To drive their maintenance and services attach and coverage rates. Work with them to develop accounts and increase revenues on existing business by up selling additional services into accounts. Organise training and education on tools and offerings for customers. Excellent knowledge of the services portfolio used to spot new opportunities and grow revenue. Managed many key Business Partners in the channel.Graduated from IBM Sales School. Overachieved sales targets and qualified for IBMs 100% reward club in South Africa.

Leading contract renewals from end to end, in consultation with the administration team and the Account Managers. Developed and created a new process for the BP renewals and led the project. - Presented with an EMEA Customer Satisfaction award and beat competition from six other countries, it was the first time it had been won by the UK. - Chosen by management for Development School - a residential course to assess and develop skills for leadership.

Promoted to team leader utilizing my Contracts experience in training and supporting other team members within the department.- Selected as an experienced member of the team to spend 3 months in Bratislava (Slovakia) to train new employees and assist in setting up new offshore centre. - Presented a special achievement award for work during the restructure.

Managing high volume maintenance contracts for IBM’s Direct and Business Partner customers. Accurately preparing quotes, new contracts and contract amendments. Ensuring invoicing and inventory are correct. and inventory are correct.