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Head of Mobilisation for Mitie Waste and Environmental.

Temporarily managing the Accounts Payable/Purchase Ledger department within Mitie Waste.

Managing the Operations Support team leaders and their teams for the Waste and Environmental company within Mitie.

Organising waste services for major commercial clients. Maintaining financial database. Raising purchase orders. Liaising with suppliers to ensure a smooth running of waste services and dealing with complaints.

Managed and coordinated responses to emergency calls from major clientsDealt with complaints regarding cleaning contractsLogged and assigned reactive cleaning jobs to various national Mitie departmentsLed a team of 5 employees to meet service levels agreementsRecorded information on both Mitie and client systemsTrained and provided support to new employees, including a Call Centre Manager.