Darren Woolley Email & Phone Number

A highly experienced life and disability claims technical specialist and leader of high performing operational teams, skilled in management/oversight of a high volume of claims to meet or exceed service targets whilst achieving exceptional decision quality.Self-motivated, analytical, decisive, and well organised, with a strong results focus, ability to manage conflicting priorities and work under pressure, excellent stakeholder management and an inclusive coaching-oriented leadership style.KEY CAPABILITIESClaims Management• Significant experience in managing sensitive and complex claims from the perspective of insurer, reinsurer, and fund trusteeContinuous Improvement• Ability to identify and successfully implement process improvements and transformational business initiatives, particularly to enhance claims assessment practicesRegulatory Compliance• Experience in development of processes to ensure compliance with regulations and management of operational functions to meet relevant code of practice provisionsLeadership• Proven ability to lead and motivate a high performing operational team, develop staff through training, coaching, and mentoring, and promote a positive, supportive cultureStakeholder Management• Ability to build and maintain strong working relationships across all relevant business areas internally and externallySuperannuation Industry Knowledge• Extensive experience in insurance in superannuation working with or for major super fundsCommunication skills• Highly developed oral and written communication skills

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  University Of Tasmania

  Business Administration And Management, General