Darren Warman Email & Phone Number

I currently lead a team of Specialist Advisors who support the Account Management Team with specialist advice and support for Council Tax, Business Rates, Housing Benefit Overpayments and Rent Arrears. My main duties include:• Managing team of 8 officers working within Account Management. This includes, setting, reviewing and monitoring goals, carrying out 1-2-1s and appraisals, monitoring and reporting sickness, dealing with disciplinary issues, mentoring, training, and other tasks associated with line management.• Providing the authorities response to the COVID-19 by the way business grants• Working with external partners on propensity to pay Council Tax to provide tailored recovery action• Identifying work priorities for the Account Management Team• Dealing with and responding to MP and Councillor enquires.• Preparing reports for Senior Management and Members.• Leading on the implementation of new software packages and systems.• Carrying out user acceptance testing.• Holding workshops to elicit software and business requirements• Producing user guides and training notes• Liaising with IT and other departments to ensure requirements are understood• Developing solutions to improve reporting and drive efficiencies• Accountable for complex or contentious applications, cases and inspections, ensuring satisfactory resolution and liaising with external agencies and partners including courts, tribunal services and other formal bodies.• Completing Government returns for Council Tax and Business Rates.• Providing commentary and action plans in response to collection rates and other performance indicators.

Eastbourne

Managing a team of people responsible for collecting Council Tax, Business Rates and Rents.

Eastbourne, England

Eastbourne, East Sussex

This role involved assisting the Systems Support Manager in the continuous development and improvement of the services and systems provided by the Systems Support Team. My main duties included:• Creating, running and analysing reports on various systems to answer management and external queries.• Working with managers and other senior staff to develop and implement new business procedures.• Project lead on various system development projects ensuring they were delivered on time and on budget to a high standard.• Managed the process of testing and implementing upgrades to the relevant systems ensuring that test procedures were developed and regularly reviewed and updated to reflect any changes or lessons learnt.• Developed, designed, delivered and evaluated structured training to staff on the use of the relevant IT systems and underlying legislation ensuring that the training was adapted for the target audience.• Carried out training needs analysis to identify any required individual and team weaknesses. • Developed and maintained training materials and help guides for users and System Support Team staff.• Provided system support to staff across the council. This support covered all aspects of the systems including maintaining users, running reports and identifying and reporting bugs or errors.• Lead officer for the annual year-end processes. This involved the coordination of staff and the setting up of the System along with the planning and timing of when and how to run the processes to calculate liability to Council Tax and Non-Domestic Rates as well as entitlement to Housing Benefit and Council Tax Reduction.• Lead officer for the completion of the council’s Housing Benefit Subsidy claim with a value of circa £50 million.