Jay Cornford Email & Phone Number

Updating and amending rent accounts.Contacting Tenants regarding rent payments, Universal credit payments and Housing benefit.Being in contact with housing officers, DWP and Universal credit.Preparing court packagesUsing a variety of programs including Microsoft Word, Outlook and Excel, W360 and Civica.Responding to queries over the phone with customers and providing a high level of customer service.Setting up direct debits, arrangements and standing orders.Sending letters.Liaising with other departments such as welfare and council tax.

Night time supervisorControl room officer role includes -Answering phone for management.Taking messages.Signing people in and out of building.Dealing with Fire panel.Car Park Enquiries.Preparing permits.Keypress.Centre ChecklistMonitor centre CCTV.Control the town shop watch radio link.

Town security • Business crime (shop theft)• Working in partnership with police.• Statement writing.