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HOBAN has a national network of 13 branches across Australia. Specialising in six key areas:Business Support, Accounting & Finance, Government, Contact Centre, Light Industrial, Warehouse & Logistics.As a contractor to the Victorian Government, the Level Crossing Removal Authority (LXRA) working as a Team Leader on the Train replacements occupations for Metro Trains Melbourne. Assisting in the smooth movement of up to 35K passengers a day transitioning from Train to Bus to Train in some cases. Team Leading teams of up to 30 staff and the guiding in the safety priority of passengers, staff and external stakeholders on site. Identifying and resolving customers needs on the first point of contact, escalate serious customer service issues to the relative authorities and documentation for any reports for internal or external use. Making sure all data entry processing is completed at a high standard with an emphasis on accuracy for all reporting.Demonstrating customer service commitment (follow through/accountability) motivated with a professional work ethic and positive disposition.

Forming part of the department's COVID-19 response, the Industry Engagement and Enforcement Operation (the operation) is responsible for engaging with all Victorian industries and business where there is a high risk of exposure to coronavirus (COVID-19). The Industry Engagement and Enforcement Operation group is responsible for coordinating and facilitating intelligence sharing across enforcement agencies, triaging and referring matters to other agencies as appropriate, and sharing enforcement intelligence with the Industry Engagement group for their assessments.

Strong face-to-face customer service skills, experience working within set procedures and guidelines, safety awareness and appreciation, strong communication skills, and a resilient disposition. • Conducting physical in-car testing of new drivers to instruct, observe, and asses their capabilities to safely drive within road safety regulations• Making objective and through assessments based on set criteria in accordance with legislative policies and procedures• Guiding the test applicants en route, and providing outstanding customer service to a diverse customer base in a calm, patient and courteous manner• Adhering to safety regulations and conducting pre-drive safety checks of vehicles to ensure suitability for test drives• Adapting to changing situations both in Customer Service Centres and inside vehicles• Assisting with customer queries face to face and over the phone• Maintaining drive test information in database systems

Webjet operates Australia’s largest independent online travel website. The company specialises in domestic and international online flight bookings and offers online accommodation, car rental and insurance. Analysing competitor sites and airline sites, Compiling detailed reports of pricing & strategy, availability and competitor functionality. Performing SWOT analysis (that provides a view of competitor activities and likely effects on Webjet/Zuji performance).• Review airline tariffs and competitor sites for content that can be presented on Webjet.com.au, Webjet.co.nz.• Update and maintain all Domestic, Trans-Tasman and International Specials Pages on Webjet.com.au, Webjet.co.nz with the latest sale content and year-round pricing. • Provided and uploaded air fare prices for Product and Marketing Campaign Pages• Updated and maintained all Webjet Australian and NZ Package sales page• Worked with the Product managers and Marketing team on deals to promote for Package sales• Led the daily meetings with the broader marketing team members• Provided updates on current fares in market to promote• Updates on destination and carrier sales performance Provided competitor insights (eDM activity)• Provided frequent updates to the marketing/sales team on the latest specials in the market for both Australia and New Zealand and assisted the marketing team with pricing content for eDMs and landing pages’ • Discount reporting on a weekly basis generated to relevant stakeholders of the business• Highlighted Webjet’s discount position against monthly discount budget amount

Australia and New Zealand's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.My role is to lead the Customer Experience Team with the newly created Webjet Exclusives our purpose is to offer exclusively created travel deals to Webjet's subscribers while providing a powerful marketing & sales tool to our selected business partners worldwide.Our Customer Experience Team will strive to give a seamless experience when customers are making contact.We will also develop to streamline our customer experience across all channels throughout each customer interaction. Key responsibilities • Developing a Customer Service Team for a brand new start up in an online Travel environment.• Identify/understand/define/refine customer segments and develop resolutions, based on customer insights and priorities.• Designing a customer experience structure to enhance customer satisfaction.• Strive to deliver an innovative seamless consistent customer experience.• Website development to encourage self-help customer solutions for quick trouble shooting and reduce customer dissatisfaction.

The College Council carries ultimate responsibility for setting the direction and vision of the College. It decides on broad policy issues and oversees the structure of the College’s curriculum.Helping guide policy issues and standards ofTarneit P-9 College.With the large development in the school & grounds, I am also part of the School Sub-Committee on Buildings & Grounds.With over 1600 student & more than 40 different languages spoken in our school grounds, it is an honor to be part of a forward-thinking committee & management team.

Develop and increase market share in the Australian e-Commerce travel market.Build and secure stake holder relationships.Enhance the customer's experience finding great deals, taking the leg work out of your holiday experience.Train and develop customer service team in the travel industry, to resolve customer care issues and response to ever changing customer requirements.

Scoopon Travel is part of the number one e-commerce group in Australia. Travel at Scoopon has grown to over 40% market share of e-commerce Travel deals market in Australia.Our main goal is to grow market share whilst offering great savings to our members.We will continue to develop and enhance strategies to compliment our providers, with increased exposure to the ever growing Australian e-commerce Travel market. Sourcing, qualifying and capturing new business. Identify the new business target list and develop pipeline prospects, Identify trends and opportunities to assist in the development of the new business growth. Manage relationship with prospective suppliers and continually negotiate the best deals understanding the competitive landscape and travel trends locally and worldwide.Introduced initiatives that increased revenue growth of 60% in flight & land packages to introduce a full service option to the Scoopon customer.

General Manager of Flightcentre's Largest store in Victoria Opened 11th Nov. 2012To integration 3 of Flightcentre's city stores into 1 Hyper store, To develop a high level of customer service, and brand quality.There will be a focus on servicing the city customer Also incorporating a Flightcentre Business travel for the corporate client.Sales growth of 22% and 40% turnaround on loss in first 6 months.

Reported to Manager of Operations with responsibility to change the culture of the area to reduce costs, improve customer service, and eliminate unproductive yet embedded practices. Led a team of 214 staff across 55 Stations impacting 250,000 passengers each day.Provide leadership and guidance to the Stations Management managing the station resources and ensure maximum utilisation of resources and a continuous improvement in customer service delivery.Ensure Rail Safety Accreditation standards achieved and that all staff are trained in safe-working practices.Was part of new stations and development for the RRL $4 billion project?Oversee station development and maintenance of stations and staff master rosters.Develop area budgets, and ensure all expenses are managed within agreed budget

To lead a turnaround business and drive minimum standards.maximise short and long term sales and business goals within an environment affected by an extremely challenging environments. Total sales increased by 33% in a period of 11mths by changing the culture within the business, focussing on customer service and client retention of 75% Developed training programs, for capital growth and future sustainability

• Implemented a culture change and developed a safe working environment, which resulted in no staff turnover also a 20% increase in sales, as a direct result in improvement of customer service In the first 6 months.• Developed a directorship with in the store and ownership of the business. This saw the ability to increase trading hours due to the core team taking on more responsibility.• A core set of values and principles were standardised and introduced to reduce loss risk, this was achieved with a reduction of 30%.

• During my 1st year I achieved a top 10 finish in profit for QLD in 1st year employees.• Being number one in sales & profit, for the area for a period of 5mths in my novice year, with an overall staff number of 100 for the area.• Helping develop new team members; this resulted in two team members going on to• Lead roles with in the company. • Developed a customer service culture that achieved a customer repeat business of 65%.

• Worked at Brisbane International Airport Customer Service Agent• Checking in passengers • Assisting passengers with special needs including Wheel Chair assistance, Vision impaired or any Language barriers• Helping with arrival and customs clearance for Meet & Assist passengers.