Darren Tyson Email & Phone Number

Leeds, GB

As part of the Growth and Expansion team at JobAdder, I focus on ensuring our solutions become an indispensable part of our customers’ recruitment processes. My role is centered around making JobAdder “sticky” by identifying and recommending the right products, services, and partners that address unique customer pain points and simplify recruitment.

Leeds, United Kingdom

• Iris/Cascade is an award-winning provider of fully integrated HR software and HMRC recognised payroll software. With proactive modules including core HR, Payroll Training, Recruitment, Online Recruitment, Self Service.
• Providing first port of call Client relationship management and customer success to over 100 assigned clients.
• Financial discussions on bills and payment.
• Client management.
• Face to Face client meetings on client siteKey Achievements:
• Exceeded Sales targets in FY19/20.

Leeds, United Kingdom

• Provided software consulting to Cascades to over 100 clients on implementation and best practice in the workplace
• Identification and capture of assigned Customer Requirements
• Used of Prince 2 methodology to deliver customer installation/implementation projects
• Worked with over 200 customers to help identify system requirements and plan implementation
• Established relationships with 200 customers to ensure optimal usage and effective implementation
• Training customers onsite Nationwide/Internationally on Cascades products

Pudsey, Leeds.

• Working with a team of 20 in service desk for an application company
• Supporting bespoke software with 10 multiple external companies in both 1st and 2nd second line roles
• Meeting SLAs and KPIs standard and set and managed 50 incidents to provide excellent service
• Facilitated the development of project 360 Feedback Module at the 2015 Company user group throughout UK
• Assisted with the process of 1st contact Software Support and troubleshooting to End-Users and system support staff via different modes of communication (Phone, E-mail, Customer Web Portal)
• Coordinated problem resolution for 500 customers, and established the 3rd line team’s in collaboration with field teams