Darren Hubbard Email & Phone Number

Liverpool, Merseyside, United Kingdom

Wallasey

▪ Planning and developing bespoke Excel spreadsheets in line with Client’s specification▪ Using Advanced Excel formulas and VBA to build bespoke Excel solutions▪ Researching new techniques to carry out project development tasks▪ Developing project plans and schedules according to Client’s specification in order to deliver completed projects within an agreed timescale▪ Tracking project progress and providing regular status updates to management▪ Providing ongoing support existing clients via email and remote access to resolve any issues are questions relating to projects which have been completed and delivered

Liverpool, United Kingdom

• Develop, coordinate and deliver training to UK Agency• Provide front-line support to all End Users• Creation and distribution of user guides• Provide usage and adoption reports and presentations for senior managers

Liverpool, United Kingdom

Provide monthly reporting statistics for Import and Export Sales. Create ad hoc reports for customers and sales representatives using Excel pivot tables and advanced Excel techniques.Since taking on this role I have assisted in the streamlining and automation of the reporting process for Import and Export sales. This has reduced reporting time from 1 - 2 weeks to 1 - 2 days and has enabled me to create more detailed and tailored reports.Create monthly Powerpoint presentations for Sales Managers.Responsible for compilation and submission of UK based business tenders. Liaising with Head Office agencies to secure competitive rates and ancillary charges in line with tender requirements.I am also Import Sales Specialist for the Med to Northern Europe trade. This requires me to contact customers both new and existing and secure business. This takes place on the telephone and in one to one sales calls and has allowed me to utilise my sales and negotiation skills to great effect.

Duties included negotiating and pricing shipments of containers worldwide while working with an on the road client manager to resolve problems, and deal with disputes. Working on a one to one basis with both the client manager and their portfolio of customers to serve current needs and to develop their business with the company.I built strong relationships with customers and ensured accuracy on their service contract rates to reduce the level of re-work and disputes. At the time of my leaving the company I was one of the more experienced members of the team and was often called on to assist in training and solving issues with colleagues.I consistently worked to agreed targets on quote turnaround and dispute handling ensuring quality was maintained.

Birmingham, England, United Kingdom

Preparing and inputting advertisements for publication in print, online and on directory enquiry service.Handling customer complaints and negotiating waivers where necessary, consistently achieving high levels of complaint resolution and reducing waiver levels, ultimately being awarded employee of the month for this. Entering and amending customer records on SAP system.Taking payments over the phone and setting up regular payments for customers.Up-selling customer advertising to increase spend and advert size.

Processing life insurance, pensions and savings applications.Taking payments over the phone and setting up regular payments for customers. Working as part of a team but also working to my own schedule allocating work to my own task list.

Processing life insurance, pensions and savings applications.Taking payments over the phone and setting up regular payments for customers.Working as part of a team but also working to my own schedule allocating work to my own task list.Paying life insurance maturity and death claims.Setting up pensions options and paymentsDealing with phone and post enquiries.

Ba (Hons), Information And Media Studies

Graduated with 2nd class Honours Degree in Information and Media Studies.

A Levels, 9 Gcses Including English, Maths; English; French, General Studies