Darren Khan Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Newton, Ma, Us

Newton, Ma, Us

Working with prospects and current clients across the country to secure on-premise and cloud infrastructure pipelines. Developed new demonstration pipeline environment(s) to showcase the use of CyberArk products.Work closes with Conjur developers on product enhancements

Newton, Ma, Us

• Conduct and ensure success of customer deployments as well as POCs. • Provide guidance on variety of privileged account security topics.• Consult with customers on how to mitigate risk to critical IT assets.• Teach industry standards and foster best practices in the privileged account space.• Alert and educate on common attack vectors being exploited by both hacking groups and company insiders.• Enable customers to fully implement key CyberArk solutions to solve security problems and take a proactive stance against threats to the organization.• "Multiple hats" performance with ability to provide technical advice, deliver professional services or break/fix support on as-needed basis.• Conduct and ensure success of customer deployments as well as POCs. • Provide guidance on variety of privileged account security topics.• Assist variety of customers across all North America including U.S. Federal accounts.• Consult with customers on how to mitigate risk to critical IT assets.• Teach industry standards and foster best practices in the privileged account space.• Alert and educate on common attack vectors being exploited by both hacking groups and company insiders.• Enable customers to fully implement key CyberArk solutions to solve security problems and take a proactive stance against threats to the organization.• "Multiple hats" performance with ability to provide technical advice, deliver professional services or break/fix support on as-needed basis.

Milford, Ma, Us

Actively maintain 6500+ systems and the attached network hardware. Developed patching process for all managed machines that is customizable and easily maintained with minimal administrative overhead. Improved monitoring of all managed clients by creating process that continually develops new monitoring criteria. Lead interdepartmental team to develop new documentation standards across organization. Developed and led training sessions for various technologies using Saturday sessions, videos, and extensive documentation. Created and continually maintain ISO9001 documentation for Managed Services department. Manage and mentor six direct reports. Influenced key vendors by building strong relationships. Lead team to develop tools to save engineering expense. Overhauled Kaseya RMM tool to lower administrative cost. Implement new technologies across all clients to enhance services oered. Developed and maintain intern training program. Directly manage high-profile clients to improve client satisfaction. Participant in management on-call rotation. Lead large scale projects to transitions clients to new technologies. Improved consistency of backup technology implementations by utilizing scripting knowledge. Increased visibility into potential issues by augmenting basic monitoring with customized automation tools

Milford, Ma, Us

Utilized Connectwise ticketing system to better resolve client's problems. Interfaced with multiple vendors to resolve issues. Worked as part of the team that handled all incoming calls. Performed remote or onsite work to resolve issues in an eicient manner.

Remediated workstations and server issues through Connectwise ticketing system. Scheduled onsite visits with clients to troubleshoot complex issues. Performed routine server maintenance for larger clients. Assisted with implementation of new server equipment. Created and maintained documentation according to preset documentation standards.

Provided remote and in person support for various issues. Configured new machines and telephones.