Darren Booth Email & Phone Number

Emea

Park Place Technologies is the global leader in third-party data centre hardware maintenance. Our service model and global supply chain are focused on keeping your mission-critical systems up and running.Since 1991, Park Place Technologies has provided an alternative to post-warranty storage, server, and networking hardware maintenance for IT data centers. Supporting more than 15,000 organizations in over 115 countries, Park Place Technologies offers an exceptional customer experience, superior service delivery, and an operational advantage for businesses ranging from government, higher education, and healthcare institutions to cloud service providers, SMB and Fortune 500 companies.

Emea

"Our purpose is to exceed our clients’ expectation on every level by forming solid relationships, minimizing downtime, employing highly-skilled and personable technicians, and by offering the best possible solutions for all computer-related maintenance needs."We are passionate about client service and providing our clients with the best possible IT hardware maintenance solutions. We are proud to be one of the first third-party maintainers in existence, and a leader in our industry.The company was founded in 1988 with the philosophy that we will provide a more cost-effective and customized service than can the bureaucracy of an original equipment manufacturer (OEM). Our founders rightly envisioned that when we combine the convenience and cost efficiency of providing service across multiple brands and product lines, it will be a very compelling offer. And that with vigorous dedication to service, excruciating attention to detail and advance preparation for our job, we will exceed the service capabilities of our competition. And, we have.From our Houston origin and humble beginnings, we have grown into a multi-national company providing coverage to the United States, Brazil, Canada, Mexico, Great Britain, Europe, Latin America, APAC, and parts of Africa. SSCS now provides service in over 100 countries and on all inhabited continents. As we continue to expand, we remain focused on the core philosophy and values that initiated our growth.

Aldermaston

Hemmersbach specialises in cross-border infrastructural services for the Information Technology (IT) Industry. With over 2,400 permanent employees in 30 subsidiaries we offer our services worldwide in more than 190 countries.• Reporting into the EMEA based executive partner.• Transition of newly signed hardware break/fix contract, with call volumes in excess of 4000 calls per month, ensuring stability and delivery of set SLA’s.• 19 Direct reports across UK & Ireland, with responsibility of the functional areas of resource managers, engineers, dispatch and technical team. Overall responsibility of 100 plus personnel.• Responsible for all aspects of the hardware break/fix, MPS and maintenance services provided by the engineering team into the HP tower.• Introduction and subsequent implementation of a pay per call model into the engineering team.• Short term ownership of the Service Desk whilst performance improvement plans were implemented to align the Dispatch Team with multiple contracts, creating resilience whilst realising cost savings and maintaining SLA.• Responsible for all aspects of resourcing, recruitment, training, objectives setting and performance reviews, personal skill development and compliance with all internal and statutory compliance requirements.

Home Based

• Reporting in to the Head of Distributed Services, responsible for all aspects of the engineering services delivered by Distributed Services engineers.• Responsible for delivering the business plan relating to Engineering services as part of the wider Distributed Services operating plan.• Overall Line Management responsibility for 100+ engineers, providing both mobile field support and site based desk side support across the UK. • Responsible for all aspects of resourcing, recruitment, training, performance management, skills development and compliance with all internal and statutory compliance requirements.• Responsible for the achievement of contractual SLA’s relating to engineering services across 30+ customer contracts.• Financial responsibility for a budget of circa £5m and objectives to improve the financial efficiency of the business unit.

Home Based

• Involved in the setup of Distributed Services, identifying the accounts that would be included within the scope of DS, defined the roles and responsibilities of DS versus those of the account SDM’s.• Coordinating the activities of 52 heads, including six direct reports in the South Central and Greater London area across multiple accounts.• Ensuring all accounts achieve required resource levels with the correct skill set.• Setting SMART objectives in line with the account needs for all direct reports, and ensuring these are cascaded to the teams, monthly 1-2-1’s with all direct reports.• Ensuring the accounts are MOS compliant, working with Service Assurance to implement standard PGL’s for consistent reporting.

Bracknell

• Tasked with forging positive working relationships with counterparts in Dell and Getronics across EMEA as part of Dell Honeywell Alliances• Responsible for ensuring the UK met all SLA targets, via a team of 15 OSS engineers.• Piloted MOS in Honeywell as part of a project, achieving an £80K saving as part of project.• Responsible for implementing MOS into the UK AXA account as part of project.• Involved in restructuring of the AXA account, achieving a £200K saving as part of project.• Turned Honeywell into a positive margin account.• Generated an additional £60K+ of revenue PA.

Bracknell

• Based on-site at Honeywell Bracknell with responsibility for Birmingham to the South Coast, including Wales, responsible for 8 direct reports across multiple sites and locations.• Providing Desktop Support to 2000+ customers within strict SLA’s• Liaising with other internal support groups and 3rd Party Vendors to improve overall support on the Honeywell Program• Provided cover to the account SDM as required.

Bracknell

• Based on-site at Honeywell Bracknell with responsibility for Birmingham to the South Coast, including Wales, responsible for 8 direct reports across multiple sites and locations.• Providing Desktop Support to 2000+ customers within strict SLA’s• Liaising with other internal support groups and 3rd Party Vendors to improve overall support on the Honeywell Program• Provided cover to the account SDM as required.

Bracknell

• Support of all MS Mail UK Post Office’s, including installation of MS Mail PO’s in all UK Honeywell Offices• Migration DOS based MTA’s to NT MMTA Platforms, reducing PC costs by 75%• European Exchange Team set up 2001, 1 of the 5 members in EMEA• Area lead for the implementation of Exchange Server 5.5 throughout the UK and Nordic Regions.• Project management of all migrations, totalling 16000 seats across EMEA• Development of Outlook Client Deployment Tool, multi-language.• Development of UK Faxination Solution.• 2nd Line support of local & remote customers for EMEA

Bracknell

• Receiving incoming 1st line calls from the UK customer base, 4000+ users• Logging call details in Support Systems – Quetzal / Remedy• Attending customer site for 2nd line Deskside Support