Darrick Chen Email & Phone Number

Geneva, IL

• Schedule qualified consultants to deliver presentations on multiple educational products to schools and other educational institutions nationwide.
• Providing additional support for presenting consultants such as confirming event logistics and ordering associated materials.
• Work directly with regional managers to ensure timely and accurate database of all available resources.

Saint Charles, IL

• First point of contact for sale of standardized testing materials in a high volume, inbound call center, servicing nationwide clientele.
• Responsible for customer account setup and maintenance via interdepartmental processes.
• Provided extensive support for proprietary online test scoring software.
• Utilized SAP and Salesforce platformsto process high volume orders.

Buffalo Grove, IL

• Responsible for the facilitation and financing of pharmaceutical speaker programs for multiple brands.
• Primary liaison between brand management, sales team, and speakers via email and phone.
• Responsible for verifying speaker travel and accommodations, organizing program resources for field sales team, and confirming site-specific compliance per client criteria.
• Responsible for addressing all external and internal client issues, including honorarium disbursement, validation of legal documentation, and instruction in use of online resources.

Buffalo Grove, IL

• Responsible for the securing of vendor services for pharmaceutical sales programs.
• Acted as first point of contact between field sales representatives and service providers, confirming program parameters and facilitating the transmission of appropriate funds and legal documentation.
• Responsible for maintaining program compliance as outlined by client.
• Responsible for maintaining inventory of program-specific speaker materials and shipping of same.

Glenview, IL

• Responsible for the installation of payroll accounts for nationwide clientele via AS400 system.
• Proactive in the processing of all client payroll, tax, and benefit programs data in a high-volume environment.
• First point of contact for client assistance and account management.
• Primary internal support for sales and customer service representatives

Elk Grove Village, IL

• Provided first point of contact for nationwide clientele for payroll services in a high volume, inbound call center.
• Addressed all complaints and service requests in a timely and efficient manner.
• Also provided internal support for field sales and retention teams.
• Provided extensive support for online payroll processing interface.
• Processed incoming payroll information and both quarterly and tax filing information via AS400 system

Bachelor Of Arts - Ba, Communications

Associate Of Arts - Aa, Communications