SummaryOver a decade of operations and management experience in the healthcare field, to include non-profit organization, for-profit organizations, and government contractors. Quality Assurance - Developed an Excel-based tracking mechanism that automatically calculated and reported key process indicators (KPI’s) clearly and concisely.- Increased departmental efficiency by creating SOP and training guides with the intent of improving interdisciplinary coordination and communication.- Led a turnaround team to overcome operational problems highlighted in a Department of Justice (DOJ) particle settlement agreement. Within two years team resolve 86% of the standards, the DOJ noted an out-of-compliance.Operations & Budgeting - Negotiated an on-call service agreement that resulted in an upfront cost saving $36,000 and a projected annual savings of $55,000.- Supervised 150+ employees and the delivery of outpatient, inpatient, and acute healthcare services throughout the state of Maryland- Oversee the preparation of the agency budgets that encompass planned revenues and expenditures, manages the resources of the agency, and is held accountable for the control of these resources.Project Development- Implemented a scheduling system that promoted the use of full-time employees that reduced the use of locums and per diem employees by 45%, resulting in $40,000 annual cost savings.- Developed a statewide electronic patient care database that decreased patient scheduling errors by 37% and intended to increase departmental efficiency by improving the accuracy of quality assurance reporting.Client Service - Organize meetings with County Government and State Government officials to advocate for the mental health community.- Developed a brand marketing plan that resulted in a 40% increase in patient referrals from primary caregivers.
Listed skills include Leadership, Trello, Dbt, Addiction Recovery, and 42 others.