Darron Francis Email & Phone Number

*Acts as a Subject Matter Expert for the Genetec and other Facility platforms and be responsible for troubleshooting, driving improvements, and creating training and documentation for existing and future Facility systems. •Serve as an ITSM process and SME for the Facilities department.•Manage and support Genetec, ServiceNow, Password Manager Pro, Ops Genie, Access Device Manager, Photoshop maps, and other active systems for Facilities.•Work with internal and external teams to define, document, enforce, and support ITSM policies, processes, and procedures including making recommendations for improvements.•Ensure ITSM policies, procedures, and processes are followed.•Drive process and organizational maturity as it pertains to Facility Systems Management and ITIL and ITAM asset management.•Manage the Genetec, CI, password, device, and ServiceNow Databases (CMDB) for Facilities to ensure proper tracking and maintenance of data.•Perform regular audits as defined by corporate and department policies, processes, and procedures.•Focus on Continual Service Improvement and drive change within the systems, processes, and procedures based on the service improvements identified.•Assist in the data collection for organizational and department security metrics.•Participate in requirements gathering, design and implementation, and documentation for new system applications and maintain existing application documentation.•Transfer expert level knowledge to team members and stakeholders.•Complete required system audits, update firmware, and deploy systems change requests.•Manage Facilities workflows, dashboards, reports, and processes in SharePoint.•Coordinate with vendors or other business units to deploy and troubleshoot FAC systems applications via REST API or other integration methods. •Support the Knowledge Base by creating, updating, and retiring knowledge articles.

*Administrates the Facilities security software using standards and guidelines that evolve from the Physical Security Policy. *Responds with urgency to outages ensuring outages are minimal and short in duration.*Works with Security Officer, Human Resources, and Facilities management to remain in compliance with security protocols and automated permissions by job code.*Supports security audits.*Drives continuous improvement to the Facilities security systems and technical tools. *Administrates Facilities software and technical tools including IT Service Management software, IT Power Management software, Hoteling and Visitor Management, and facilities mapping.*Manages new installations and product implementations ensuring key stakeholder requirements are gathered and project plan is detailed and presented in meaningful phases with action steps and timelines for successful deployment/development.*Drives installations and project closures on time and within budget.*Ensures software remains on current versions. Develops acceptance testing. Follows defined testing scripts for version upgrades.*Keeps all cameras and devices updated with current firmware.*Writes and maintains systems documentation including detailed asset logs and infrastructure installation maps.*Troubleshoots issues same day for systems and users finding solutions all the way through root cause resolution.*Develops Security and IT Service Management software reporting ensuring business owner requirements are outlined, agreements are documented, and reporting generates timely.*Supports Facilities Technicians.*Functions as the technical trainer for the Facilities team.

*Administrates the Facilities security software using standards and guidelines that evolve from the Physical Security Policy. *Responds with urgency to outages ensuring outages are minimal and short in duration.*Works with Security Officer, Human Resources, and Facilities management to remain in compliance with security protocols and automated permissions by job code.*Supports security audits.*Drives continuous improvement to the Facilities security systems and technical tools. *Administrates Facilities software and technical tools including IT Service Management software, IT Power Management software, Hoteling and Visitor Management, and facilities mapping.*Manages new installations and product implementations ensuring key stakeholder requirements are gathered and project plan is detailed and presented in meaningful phases with action steps and timelines for successful deployment/development.*Drives installations and project closures on time and within budget.*Ensures software remains on current versions. Develops acceptance testing. Follows defined testing scripts for version upgrades.*Keeps all cameras and devices updated with current firmware.*Writes and maintains systems documentation including detailed asset logs and infrastructure installation maps.*Troubleshoots issues same day for systems and users finding solutions all the way through root cause resolution.*Develops Security and IT Service Management software reporting ensuring business owner requirements are outlined, agreements are documented, and reporting generates timely.*Supports Facilities Technicians.*Functions as the technical trainer for the Facilities team.

Carmel, In

*Installation of electrical wiring, telephone lines, and coax cables.*Perform in-house workstation furniture moves and configuring furniture for various functions.*Responsible for all general maintenance items, including but not limited to: general lighting repair including electrical diagnosis, ballast replacement, wiring, bulb replacement and fixtures.*Maintain all door hardware, appliances, fire extinguishers – inspection and certifications, installation of employee name plates, replacing ceiling tiles.*Perform routine inspections of the buildings Life and Safety systems including the fire alarm and fire sprinkler system. *Perform general construction work including drywall, laminate repair/replacement, wall repair/replacement, painting and concrete.*Perform leak diagnosis and plumbing repair/replacement of faucets, valves, traps, fixtures and toilets.*Maintain equipment inventory.*Respond to after hour’s emergency calls from the facility as needed.*Create and maintained accurate service logs for a variety of building equipment including water source heat pumps, cooling tower, standby generator, security system, and company-owned vehicles.*Coordinate building maintenance and repairs with outside vendors as needed.*Perform facility maintenance and repairs at remote offices.*Work with and oversaw contractors and vendors while working on the property.*Identify areas for improvement and made recommendations.*Member of the facility emergency response team.*Assist with facility evacuation and fire drills.*Attend team, departmental, and staff meetings to discuss issues and foster teamwork.

Fishers, In

Carlisle, Pa

Dillsburg, Pa

York, Pa

Lead worship for services and various special events, direct band, choir practice, develop and distribute multimedia products (CD), weekly video announcements - record and edit, Sunday sermon notes/graphics, help re-build sound & video systems, design promo graphics/artwork, maintain website.

Brandon, Ms

Lead worship, direct band, choir practice, develop and distribute multimedia products (CDs & DVDs), helped to spearhead implementing small groups, helped develop video curriculum, scripted monthly video announcements, commercials, and Sunday sermon notes/graphics and production, helping re-build sound & video systems including aiding in stage design (church remodel), wired the house and stage lights and dimmer packs (under the instruction of an electrician), cantatas, dinner theatres, helping with Project Love Jackson (feeding, clothing, and medical for the homeless and needy – usually 4,000-5,000 people), lead worship for various events such as District Councils, women’s conferences, joint worship services, and camp-meetings, “Just Worship” – community nights of worship attended by our church as well as people from the community and other churches, etc.

Frederick, Md

Lead worship, direct band, choir & band practices, drama productions (first major production of the church “The Well” attended by around 1800 people including some from the local deaf community as we had the entire performance interpreted), neighborhood block party to reach out to the community, lead worship for District Council.

Deltona, Fl

Lead worship, direct band and orchestra, choir & band practices, recording, worship for “River” Conference, taught elementary music in our school, cantatas, dramas.

Music Teacher Education

Music Education

Software Development

Diploma

Christian Missionary Alliance boarding school. Attended as a day student. My parents (missionaries) were based there at the time.