Coordination and development of IT department while providing peer mentorship, systems administration, and infrastructure support in game studio environment.Collaborated with studio leadership to develop structure and processes for studio IT and Operations teams. Included deploying software for task, asset, and request tracking (Jira, Trello, etc.), coordinating with hardware/software vendors to build cost-effective contracts based on use-case, team size, fiscal budget, etc., and collaborating with Sony's various IT and project management groups to build out infrastructure at new studio location. Additionally, acted as direct report to an IT Support Specialist providing primarily hardware/software user support.

Establishment of IT department alongside systems administration and technical/infrastructure support for 50+ developers in game studio environment.Worked with department executives to build processes for the studio's IT department while also providng support across all IT-related disciplines. Included owning the integration of local resources with global Sony IT infrastructure via deployment/migration of SaaS systems, re-implementation of VMWare servers for local services (Perforce, TeamCity, PDQ, licensing, etc.), installation and deployment of infrastructure VPN hardware (Cisco Meraki rack and desk devices), rebuilding of internal Active Directory domain to comply with security standards, and studio-wide remediation of security vulnerabilities via combinations of tools and shell scripting (Qualys, Tanium, Carbon Black, PDQ, etc.).

Software/hardware deployment and technical support, infrastructure support, and system administration for game studio.Tracked and managed support requests using ServiceNow web-based IT ticket system for 400+ person on-site and remote development team and several outsourced development teams. Included Active Directory account management, remote and on-site system administration using various tools such as PDQ, Puppet, JAMF, PowerShell, BASH, and more; management of software/hardware procurement, renewal, and various vendor-related communications; and automated deployment of Windows and Linux-based OSes using MDT and PXE.

Technical hardware and software support for Linux and Windows-based animation environment.Created, tracked, and managed technical support tickets via Atlassian Jira software for film and animation departments. Also, deployed software using custom-built SCCM packages and remote methodologies (incl. VNC and HP RGS), and assisted the Asset Management team in deploying hardware to all departments.

Software/hardware deployment, infrastructure support, and system administration for game studio.Tracked and managed support requests using ServiceNow web-based IT ticket system for 200+ person on-site development team. Supported on-site team, including embedded external Sony teams, as well as external motion capture studio for both hardware and software needs (including requisition), and occasional Active Directory support for common-network studios within Sony.

Peer management, training, and process development for entertainment software testing.Involved the development and refinement of training/testing practices for development tools (incl. Autodesk Maya), in-test project software, and staff management. Acted as senior under department manager to coordinate product testing with 30+ person team and facilitate communication between QA team and development team.

Early development testing of entertainment software on multiple platforms.Included the generation of test suites for deployment to functional test teams, documentation and implementation of development cycle processes, troubleshooting practices for quality assurance software, and basic scripting for process automation.

Functional testing of Nintendo Wii and Wii U games. Consisted of Nintendo certification testing, build assessment, test suite creation and implementation, and database management. Frequently tasked with assisting core test team on various gaming platforms (PC, Xbox 360, etc.).

Production testing for flagship Free-to-Play MMORPG. Assisted the MapleStory production team in brainstorming and proposing unique content geared toward North American audiences; checked and verified the integrity of newly designed content and live game updates from alpha until release; provided constructive feedback for content design (both web and game).

Hardware-specific testing of multiple franchise games. Verified the functionality and integrity of various PC games from beta until release on a myriad of hardware and software combinations, and implemented Games for Windows Live test suites where applicable. Our team served as a last line of testing before a game was released.

Second-party certification testing for next-generation console and PC requirements. Managed a small certification team for execution of Microsoft, Sony, Nintendo test suites (long with in-house PC suites) for software compliance. Required the creation, distribution, and maintenance of checklists, daily reports and test plans (from pre-alpha to code release), detail-oriented e-mail correspondence with certification groups and teams (in-house and first party), and frequent support of the functional testing team.

Provided in-depth information and support to customers for business machines division of store which included laptops, printers, scanners, projectors, and various business-centered electronics. Supplemented Staples’ EasyTech service by performing diagnostics, providing consultation, and installation/repair of PCs and parts.

Functional testing of various PC, Xbox 360, and PS3 games.Implemented in-depth test suites covering the basic functionality and integrity of games from pre-alpha to mastering. Responsibilities included first-party certification testing, extensive code-release and mastering verification suites, and frequent detailed balance feedback (FPS games) for development teams.

General stocking, restocking, and customer service duties. Maintained organization of floor merchandise, assisted customers in identifying and selecting appropriate merchandise, and attended customers as a cashier and greeter. Miscellaneous duties including store cleaning and event coordination.