District Manager for California and HawaiiIn this role, I managed operations for 13 hearing centers within Sam's Club, overseeing everything from talent acquisition to employee development and compliance. I successfully transformed an underperforming region into the top-performing territory by rolling out a structured sales process and an engaging training program. I personally coached team members, elevating them from C & B players to A performers through hands-on leadership and consistent feedback.Additionally, I regularly presented key performance indicators (KPIs) and growth strategies to Corporate Leadership, which resulted in surpassing both monthly and annual revenue targets. I also facilitated weekly sales meetings and training sessions via video conferencing, which fostered continual team development and increased overall performance.

As Director of Sales, I led operations across 41 locations, where I was responsible for driving revenue growth, ensuring compliance, and recruiting top talent. One of my key accomplishments was identifying opportunities for operational efficiency and coaching my team to improve performance based on these insights.I collaborated closely with the sales teams, offering personalized feedback and development plans that consistently improved sales metrics. I was also heavily involved in recruiting and onboarding new talent, which significantly strengthened the overall performance of the organization across multiple states.

In this role, I was responsible for managing operations for 35 stores across multiple states for the largest retailer of hearing aids in the U.S. I focused on maintaining excellence in both sales and customer service, while leading a team of 25 consultants. I facilitated weekly sales meetings, conducted ongoing training, and performed site visits to ensure consistent performance.I also conducted monthly and annual performance evaluations, ensuring that revenue goals were consistently met. My approach to training included educating practitioners on advanced selling techniques, such as neurolinguistic programming (NLP) and SPIN selling, which helped boost average selling prices and improve objection-handling skills.

At Connect Hearing, I directed sales operations across 20-35 retail locations, focusing on achieving revenue targets, optimizing customer service, and driving operational efficiency. I provided coaching and training for Hearing Care Professionals and Patient Care Coordinators, overseeing their development and performance.My leadership ensured full adherence to company policies, and I was instrumental in ensuring that all federal, state, and local regulations were consistently met. Working closely with the Regional Vice President, I developed and executed strategies that consistently met or exceeded budget expectations.