Darryl K. Email & Phone Number

Boulder, CO, US

I am first and foremost a husband and parent to my two exceptional children, my professional identity (while not always throughout my career) comes second. This is my manifestation and clear articulation to the world where my priorities are in my life, home first, work second; both have unique and distinct challenges, however, when I leave this world I.

Boulder, Colorado, US

Atlanta, Georgia, US

Atlanta, Georgia, US

Atlanta, Georgia, US

New York, NY, US

San Francisco, California, US

Boulder, CO, US

Boulder, CO, US

At Hectic, we’re reimagining the system, demystifying self-employment, and breaking down every barrier we can to create a world where freelancing isn’t just a daydream—it’s a day job. And it’s attainable no matter who you are.

Lafayette, CO, US

Lafayette, CO, US

Strategic advisement and 501(c)(3) financial oversight on the elder board of Flatirons Community Church - the 11th largest church in North America.

Broomfield, Colorado, US

Boston, MA, US

Greenwood Village, Colorado, US

What We Do Imagine if you could engage, reduce effort for your customers and get a more clear view of your current customer experience across all touchpoints and channels and determine the interactions, tools, and technology needed to accelerate your future-state CX. TTEC Digital's mission is to make digital and customer experience transformation a reality.

Belmont, CA, US

Projects: - Avaya Cloud Office- RingCentral Contact Center- RingCentral Engage - CCaaS AR/IR

Boulder, Colorado, US

• CRO and Vice President of Product Marketing lead company-wide sales, strategy, business development and strategic partnerships, marketing, customer success, and implementation efforts. Integrated inter-departmental.
• Successfully integrated separate teams into a single unit that increased profitability by 14%, reduced dollar-based churn by 4.2%, and improved NPS by 50%.
• Dropped net revenue delays by 30 days by streamlining sales to implementation processes.
• Increased sales return on FTE from 2X to 5X.
• Assisted in selling the company to a strategic buyer for 13x valuation; retained to lead corporate integration planning/execution.

Winnipeg, Manitoba, CA

• 24-7 Intouch is a global leader in BPO solutions. While serving as Sr. Performance Manager, I received multiple recommendations due to my creative, solution-oriented process, which was well-received by our clients..
• Served as the central point of contact for client relationships and directed internal strategy for 12 large, global call center accounts such as: Netflix, Airbnb, United, Molson/Coors, Broadridge, and Disney
• Launched and influenced the implementation strategy for three domestic and two international 1000+ agent call centers
• Maintained 98% client retention with an average of 96% Service Level and KPI agreements
• Became a proven and trusted partner to my clients, providing value through proactively identifying inefficiencies and behaviors that drove substandard performance
• Effectively managed, communicated, and leveraged all internal teams (Operations, IT, HR, Engineering, QA, etc.) to ensure strategic alignment while delivering sustainable, stable, and consistent results for our clients

Winnipeg, Manitoba, CA

• Analyzed, evaluated, and interpreted complex business data to identify trends and behaviors that improved operational processes
• Developed trend forecasting and all reporting required to effectively manage, maintain, and prioritize KPIs
• Implemented a research-driven, qualitative approach designed to better understand employee behaviors, then advised on solutions drawn from the findings
• Created and designed surveys and questionnaires to gain insight into employee satisfaction and operational opportunities
• Identified fraud and theft of client services through fake accounts leading to a reduction in aggregate losses exceeding $750k

Dublin 2, IE

Responsible for identifying, implementing, and delivering internal-facing strategic business solutions and insights aligned to projects and consulting assignments to senior-level executives in the area of Chapter 11 Reorganization and turn-around, corporate strategy, organizational performance analytics, turnaround/distressed asset strategy and management.

Dublin 2, IE

Master Of Business Administration - Mba, Industrial And Organizational Psychology

Master Of Fine Arts - Mfa, Journalism - Emergent Digital Practices

Bachelor Of Arts - Ba, Organizational Behavior Studies

Bachelor Of Arts - Marketing, Marketing