Darryl K.

Darryl K. Email and Phone Number

Olivia & Noah's Dad. Chief Executive of Aspect Software. Neurodivergent: Thought Catalyst. Futurist. 3x Founder. 7x Board Member. Angel Investor. Podcast Host. Photojournalist. @ Olivia, Noah & Co.
Boulder, CO, US
Darryl K.'s Location
Boulder, Colorado, United States, United States
About Darryl K.

I once learned a Latin phrase which, I think, epitomizes much of my life: “Vincere est pervincere detrimentos”: “Success is to overcome adversity.” I started walking at eight months of age (skipped crawling altogether) and this became a precursor of my personal and professional life: unusual achievements, early maturity, and a life filled with surprising events.When I was a middle school student, my family was homeless, but it never deterred me from being a great student and citizen. I excelled in high school, taking numerous advanced placement courses. I then entered college at sixteen and eventually received my Bachelor’s degree, MBA and MFA.My professional career, much like my younger life, was full of twists, turns, challenges and triumphs. I began as a consultant with Accenture and evolved my career to a revenue and strategy C-suite executive roles. During that time I successfully implemented complex initiatives, transformed organizations, solved knotty problems, and helped organizations increase their productivity and profits.I also developed as leader and have enjoyed connecting with my team members and helping them see possibilities, not limitations. I have never recognized personal barriers or impediments, and I instill this mentality in my team members. When we collectively imagine or believe in something, I have learned, it is accomplished.Difficult challenges build strength of character, tenacity, perseverance, and aspirations. Instead of seeing stumbling blocks, I saw stepping stones. I have never rationalized problems or ignored them; nor have I ever allowed myself to be overwhelmed by them. Perhaps another Latin adage would be a fitting close: “Ad astra per aspera”: “To the stars through difficulty.”

Darryl K.'s Current Company Details
Olivia, Noah & Co.

Olivia, Noah & Co.

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Olivia & Noah's Dad. Chief Executive of Aspect Software. Neurodivergent: Thought Catalyst. Futurist. 3x Founder. 7x Board Member. Angel Investor. Podcast Host. Photojournalist.
Boulder, CO, US
Website:
aspect.com
Company phone:
(188) 841-2772
Company email:
info@aspect.com
Darryl K. Work Experience Details
  • Olivia, Noah & Co.
    Olivia, Noah & Co.
    Boulder, Co, Us
  • Olivia, Noah & Co.
    Father/Homemaker
    Olivia, Noah & Co. Feb 2010 - Present
    I am first and foremost a husband and parent to my two exceptional children, my professional identity (while not always throughout my career) comes second. This is my manifestation and clear articulation to the world where my priorities are in my life, home first, work second; both have unique and distinct challenges, however, when I leave this world I will not leave with regrets. I will leave this world with relational abundance with my wife, and children as well as on going professional success. We can have both, I'll spend a lifetime pursuing both.
  • Aspect Software
    Chief Executive Officer
    Aspect Software Aug 2024 - Present
    Boulder, Colorado, Us
  • Alvaria, Inc.
    Chief Strategy Officer
    Alvaria, Inc. Sep 2022 - Present
    Atlanta, Georgia, Us
  • Alvaria, Inc.
    Gm And Chief Strategy Officer
    Alvaria, Inc. Oct 2023 - Sep 2024
    Atlanta, Georgia, Us
  • Alvaria, Inc.
    Board Advisor
    Alvaria, Inc. Jun 2022 - Sep 2022
    Atlanta, Georgia, Us
  • Liveperson
    Strategic Advisor
    Liveperson Mar 2021 - Present
    New York, Ny, Us
  • Linklive
    Board Member
    Linklive Apr 2023 - Present
    San Francisco, California, Us
  • Hectic™
    Founder, Board Member & Investor Relations
    Hectic™ Sep 2022 - Present
    Boulder, Co, Us
  • Hectic™
    Founder & Ceo
    Hectic™ Jan 2020 - Sep 2022
    Boulder, Co, Us
    At Hectic, we’re reimagining the system, demystifying self-employment, and breaking down every barrier we can to create a world where freelancing isn’t just a daydream—it’s a day job. And it’s attainable no matter who you are.
  • Flatirons Community Church
    Board Member - Flatirons Academy
    Flatirons Community Church Nov 2023 - Present
    Lafayette, Co, Us
  • Flatirons Community Church
    Elder And Board Member
    Flatirons Community Church Apr 2021 - Present
    Lafayette, Co, Us
    Strategic advisement and 501(c)(3) financial oversight on the elder board of Flatirons Community Church - the 11th largest church in North America.
  • Harvest Today
    Board Member
    Harvest Today Jul 2021 - Present
    Broomfield, Colorado, Us
  • Bain & Company
    Contract Analyst - Nextgen Customer Experience, Gen-Z Research
    Bain & Company Jan 2021 - Sep 2022
    Boston, Ma, Us
  • Ttec
    Global Svp Of Marketing, Ttec Digital
    Ttec Mar 2020 - Nov 2020
    Greenwood Village, Colorado, Us
    What We Do Imagine if you could engage, reduce effort for your customers and get a more clear view of your current customer experience across all touchpoints and channels and determine the interactions, tools, and technology needed to accelerate your future-state CX. TTEC Digital's mission is to make digital and customer experience transformation a reality to leading global enterprises. We look across your entire ecosystem to design holistic CX and digital strategies that accelerate growth and differentiate you from your competition; so you can deliver more value to your customers every day, every moment, through any transaction anywhere. What I Do I lead our marketing organization for TTEC digital by maximizing and bring out the best in people; a change activator, industry thought leader and CX storyteller.
  • Ringcentral
    Ccaas, Aco - Gtm And Product Strategy
    Ringcentral Jan 2019 - Mar 2020
    Belmont, Ca, Us
    Projects: - Avaya Cloud Office- RingCentral Contact Center- RingCentral Engage - CCaaS AR/IR
  • Connect First, Inc. A Ringcentral, Inc (Rng) Company
    Chief Revenue Officer (Cro)
    Connect First, Inc. A Ringcentral, Inc (Rng) Company Apr 2016 - Feb 2020
    Boulder, Colorado, Us
    CRO and Vice President of Product Marketing lead company-wide sales, strategy, business development and strategic partnerships, marketing, customer success, and implementation efforts. Integrated inter-departmental strategies to create streamlined and revenue-accelerating processes - from sales to implementation. Led a team that delivered a seamless buyer’s journey and positive account lifecycle experience. Brokedown silos and integrated teams with historically conflicting priorities.• Successfully integrated separate teams into a single unit that increased profitability by 14%, reduced dollar-based churn by 4.2%, and improved NPS by 50%.• Dropped net revenue delays by 30 days by streamlining sales to implementation processes.• Increased sales return on FTE from 2X to 5X.• Assisted in selling the company to a strategic buyer for 13x valuation; retained to lead corporate integration planning/execution.
  • 24-7 Intouch
    Senior Director Of Client Services
    24-7 Intouch Nov 2013 - Feb 2016
    Winnipeg, Manitoba, Ca
    24-7 Intouch is a global leader in BPO solutions. While serving as Sr. Performance Manager, I received multiple recommendations due to my creative, solution-oriented process, which was well-received by our clients. This led to a promotion to Director of Client Services, where my focus was on launching and running operations for our U.S. accounts with a strong emphasis on the agent and customer experience. The results of my innovative strategies led to our contact centers, managers, and clients winning multiple awards.• Served as the central point of contact for client relationships and directed internal strategy for 12 large, global call center accounts such as: Netflix, Airbnb, United, Molson/Coors, Broadridge, and Disney• Launched and influenced the implementation strategy for three domestic and two international 1000+ agent call centers• Maintained 98% client retention with an average of 96% Service Level and KPI agreements• Became a proven and trusted partner to my clients, providing value through proactively identifying inefficiencies and behaviors that drove substandard performance• Effectively managed, communicated, and leveraged all internal teams (Operations, IT, HR, Engineering, QA, etc.) to ensure strategic alignment while delivering sustainable, stable, and consistent results for our clients• Developed a comprehensive strategy to achieve internal revenue growth by exceeding SLA goals to qualify for contract bonuses• Reduced average campaign OPEX by 25%
  • 24-7 Intouch
    Business Process Analyst Manager
    24-7 Intouch Jul 2013 - Oct 2013
    Winnipeg, Manitoba, Ca
    • Analyzed, evaluated, and interpreted complex business data to identify trends and behaviors that improved operational processes• Developed trend forecasting and all reporting required to effectively manage, maintain, and prioritize KPIs• Implemented a research-driven, qualitative approach designed to better understand employee behaviors, then advised on solutions drawn from the findings• Created and designed surveys and questionnaires to gain insight into employee satisfaction and operational opportunities• Identified fraud and theft of client services through fake accounts leading to a reduction in aggregate losses exceeding $750k
  • Accenture
    Communications And Media, High Tech — Enterprise Management Consultant
    Accenture Aug 2008 - Jun 2013
    Dublin 2, Ie
    Responsible for identifying, implementing, and delivering internal-facing strategic business solutions and insights aligned to projects and consulting assignments to senior-level executives in the area of Chapter 11 Reorganization and turn-around, corporate strategy, organizational performance analytics, turnaround/distressed asset strategy and management, due diligence, post-merger integration, people ops, carve-outs, and divestitures. Including evaluating customers’ business needs to contribute to the strategic planning of business processes and direction.
  • Accenture
    Accenture Summer Analyst
    Accenture May 2006 - Aug 2008
    Dublin 2, Ie

Darryl K. Education Details

  • Florida State University - College Of Business
    Florida State University - College Of Business
    Industrial And Organizational Psychology
  • Full Sail University
    Full Sail University
    Journalism - Emergent Digital Practices
  • Florida State University
    Florida State University
    Organizational Behavior Studies
  • Florida State University
    Florida State University
    Marketing

Frequently Asked Questions about Darryl K.

What company does Darryl K. work for?

Darryl K. works for Olivia, Noah & Co.

What is Darryl K.'s role at the current company?

Darryl K.'s current role is Olivia & Noah's Dad. Chief Executive of Aspect Software. Neurodivergent: Thought Catalyst. Futurist. 3x Founder. 7x Board Member. Angel Investor. Podcast Host. Photojournalist..

What schools did Darryl K. attend?

Darryl K. attended Florida State University - College Of Business, Full Sail University, Florida State University, Florida State University.

Who are Darryl K.'s colleagues?

Darryl K.'s colleagues are Subrato Sharma, Chris Verbarg, Srikar Nagaraj, Tooran Bina, Mark Dobash, Peter Dillon, Peter Hoffmann.

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