Darryl Landon Email & Phone Number

Burnaby, British Columbia, Canada

As an Infrastructure Support Analyst I provide administration and support for BC Housing’s hybrid cloud infrastructure including Infrastructure As A Service, Azure virtual server management and hypervisors (VMware, Hyper-V), Storage systems, MS Windows and Red Hat/Oracle LINUX servers, data backup, Citrix remote access and VPN, Cisco voice and data networks, endpoint related infrastructure devices and services, including desktop, laptop, mobile, printing and associated devices and systems.

Richmond, Bc

• Install, configure and maintain VOIP telephone systems and IP networks including butnot limited to Mitel (Formally ShoreTel), Fortivoice, and CloudPBX.• Perform tasks associated equipment installation, repair and maintenance.• Troubleshoot telephone systems and related server & network infrastructure.• Perform Additions, Moves and Changes for telephone systems, as requested by theclient.• Assist with design, configuration and recommendations for installation of telephonesystems & networks.• Work with Project Managers to develop project plans and timelines.• Track and report job progress on scheduled and completed work.• Work independently on telephone systems, with limited supervision.

Burnaby, British Columbia

• Administered and supported Interactive Intelligence VoIP CaaS• Migrated to VOIP utilizing Cisco UCM, Unity & UCCX, Apropos CIM, and Genesis CDR• Implemented Cisco UCCX skills-based routing• Redesigned IVR call flows• Integrated Xentrax Qfiniti Call Recording into desktop toolset used by contact centre’s workforce• Coached coworkers project requirements and review of service level and performance deliverables• Initiating, tracking and review of vendor incident logs - monitoring dates and deliverable timelines• Routine communication with stakeholders and resource team members• Create, coordinate and schedule detailed Change Management plans between business shareholders and vendor resources• Manage and communicate Change Requests to help introduce and reinforce changes proactively• Risk Management assessment, planning and review• Manage dependencies between teams, projects and support areas• Deployment and Implementation management to coordinate and support activities and resources to deliver Go Live activities• Mediate support issues and risks as required• Coordinate implementation and acceptance testing resources for transition to delivery phase• Acceptance testing to deliver key dates and requirements for all stakeholders• Review and confirm priority of all issues, resource allocation and schedules• Track and report progress for issues• Transition of deliverables and support documentation to Operations

Vancouver, Bc.

• Novell / NT Network System Support & Maintenance• Laptop Virtual Network Build Configuring

Townsville, Australia

• PCB repair, systematic inspection of components to troubleshoot faults in electronic audio video equipment. Hands-on knowledge of schematics, multi-meters, oscilloscopes, and soldering tools.• Identified fault, traced cause of malfunctions using diagnostic equipment and determine solution. • Component-level repair and/or replacement of faulty parts.

Burnaby, Bc

• Performed preventive maintenance, troubleshooting, and repair to mechanical electronic components. • Repaired numerous consumer electronics and appliances. • Conducted component-level diagnostics and repair of electronics.

London, Ontario

• Acquired in depth understanding of various components and peripherals of most of Sears products sold.• Interpreted electronic schematic system diagrams on various equipment lines. • Troubleshot problems for clients on-site or over phone.

Ccna, Network And System Administration/Administrator

Upgrading my CCNA (Cisco Certified Network Associate) at BCIT

Azure Administration

Implement, manage, and monitor identity, governance, storage, compute, and virtual networks in a cloud environment. Provision, size.

Caas Core Associate, Interactive Intelligence, Cca

Administration & Support of Genesys/Interactive Intelligence VoIP CaaS

Microsoft Sharepoint Master Tech 2010 & 2007, Computer Systems Networking And Telecommunications

• Administration & Configuration

Vmware Esx & Vcenter, Computer Systems Networking And Telecommunications

• Installation & Configuration

Cisco Call Manager - Voip, Computer Systems Networking And Telecommunications

• Installation & Configuration

Cisco Network Associate, Computer Systems Networking And Telecommunications

• Installation & Configuration

Itil, Computer Systems Networking And Telecommunications

• Fundamentals

Unix/Linux System Administration, Computer Engineering

• Unix/Linux Installation & Configuration • Unix/Linux Administration

Nortel Meridian X11 Feature Administration, Computer Systems Networking And Telecommunications

• Meridian 61C software features & administration

Novell Intranetware Netware Certification, Computer Engineering

• Intranetware NetWare Administration / CNA Certification • Intranetware NetWare Advanced Administration Certification

Microsoft Certified Systems Engineer, Computer Engineering

MCSE / MCP

Electronic Engineering Technology (Eet), Electrical, Electronics And Communications Engineering

• Microprocessor Programming and Interfacing, Data Communications, Logic Circuits & Systems, Pulse & Digital Circuits, Direct Current.