Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture.Coordinate with technicians and perform installation and migrations of various tehcncology solutions within network.Develop architecture plans for voice services and prepare appropriate budgets and specifications for projects.Monitor efficient working of all complex and multifaceted projects.Perform research and develop new technologies and evaluate work of support suppliers.Evaluate work and ensure compliance to all infrastructure standards and polices for various supplier proposed solutions.Analyze customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.Collaborate with internal staff and supplier and develop product integration strategies.Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.Coordinate with vendors, analyze appropriate product offeringAssist management with all high priority projects and prepare technical presentations.Perform troubleshoot on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.Monitor all customer inquiries and ensure appropriate resolution of same.Plan network capacity for network and perform troubleshoot on existing network.

The key performance areas for this position.Inventory and stock controlEnsure that all stock received into and out of the store room has been processed correctly Check out all stock loaded onto vehicles on a daily basisEnsure that all items returned are correctly processed and in good working orderAssist in formal stock take once a month with full variance analysis and reconciliationAssist with monitoring of stock levels and provide feedback to the Operations Manager on a weekly basisEnsure that all stock is properly secured and that proper housekeeping is done at all timesAssist with any queries related to stock control and provide feedback to Operations Manager Assist in all aspects of Occupational Health and Safety implementation Attention to detail Good work ethicGood communication skills both oral and written Ability to work under pressure Understand and use technology Own reliable vehicle and cell phone

• Trouble Shooting, Debugging Techniques• Domain Trouble Shooting • Ensure telephonic queries are dealt with timeously and effectively.• Ensure ticket Logs are dealt within SLA.• Adhering to all AD-HOC work given by manager• Available for overtime where workloads require• Logging of faults where required• First time resolution and ownership of any query received• Trouble Shooting of Name servers, Mail Servers• Configuration support for third party software, Adsl, desktop, Microsoft office,03,07,10

• Technical Support• Installation of smart boards and Projectors• Efficient DVA and VGA Installation of sound systems( NEC, Epson, Infocus)• Network cabling( RJ11, RJ44)(CAT5 & USB Boosters)• Educational Software knowledge for disabled persons( ABLENET), • Clicker software for ADD, ADDHD, Dyslexia & Yenka children• Notebook for primary & senior schools• Human ware for visually impaired and Microsoft products

• Trouble Shooting, Debugging Techniques• Domain Trouble Shooting • Ensure telephonic queries are dealt with timeously and effectively.• Ensure ticket Logs are dealt within SLA.• Adhering to all AD-HOC work given by manager• Available for overtime where workloads require• Logging of faults where required• First time resolution and ownership of any query received