Operations Coordinator
CurrentOperations Field Coordinator - Faults, cutovers/maintenance/ scheduling and creating tickets for network team,assisting Technicians customer related queries and administration in NOC Department. Service orders at Teraco.Scheduling new projects assigned by the manager. Managing tickets, calls and WhatsApp chats. Consulting with internal staff regarding sub accounts - installations, creating new call outs after firmware upgrades take place. Strive to uphold a good name and saving clients when dealing with difficult clients on a daily basis.