● Client Portfolio Management: Successfully managed client portfolios spanning North America and Europe, overseeing 6+ key accounts generating over $10MM in revenue annually. Achieved 66% growth rate from 09/2022 to Q4 2023 between the top two largest accounts.● Project Coordination and Support: Provide dedicated support to clients throughout product launches and projects, serving as the primary liaison between cross-functional teams to ensure timely delivery of milestones and exceptional customer satisfaction.● Production Oversight and Delivery Management: Direct production activities and closely monitor customer deliveries through distribution centers, ensuring adherence to agreed-upon delivery dates and quality standards.● Strategic Review and Analysis: Conduct comprehensive reviews of bidding opportunities, special projects, forecasts, and technical specifications, driving strategic decision-making and optimizing project outcomes.● Performance Monitoring and Reporting: Utilized inventory management database to supply order fulfillment. Implement rigorous monitoring processes for client accounts on a daily, weekly, and quarterly basis, compiling detailed reports to track growth, identify trends, and pinpoint new business opportunities. Oversight of purchase order maintenance to achieve system data accuracy.● Client Relationship Management: Execute day-to-day business activities on behalf of clients, including processing purchase orders, preparing quotes, resolving issues, and managing correspondence with efficiency and accuracy, utilizing Salesforce and custom software applications.● Stakeholder Representation: Serve as the primary representative of the company at client sites, external meetings, and industry tradeshows, effectively conveying the company's capabilities, fostering strong client relationships, and identifying potential business opportunities.

● Team Leadership and Operations Management: Led a dynamic team of 10+ product handlers and support staff, ensuring daily operations were executed in alignment with company guidelines and quality standards.● Stakeholder Communication and Collaboration: Served as a key liaison between senior management and the customer executive leadership team, facilitating seamless communication and ensuring consignments received exemplary white-glove treatment.● Task and Goal Alignment: Collaborated closely with direct managers and team leads to ensure alignment of daily, weekly, and monthly tasks and goals, driving productivity and efficiency within the department.● Data Analysis and Strategic Planning: Assisted leaders in analyzing business data against weekly directives, leveraging insights to inform strategic planning initiatives and contribute to overall business growth and success.● New Hire Onboarding and Training: Took ownership of the onboarding process for new hires within the department, ensuring all required training was completed within specified timeframes (90 and 180 days), fostering a culture of continuous learning and development.

Complete lifecycle of customer orders from inquiries, submission, and delivery. Utilized email and live chat. Established relationships with 3rd Party Vendors to ensure timely delivery, inventory controls, and avert customer dissatisfaction.

Responsibilities:- Handling outgoing & incoming calls to assist customers with placing orders or any other customer service related inquiries.- Responding to customer emails and providing styling advice, reservation of products, and answering to negative/positive feedback.- Contacting other departments within the company to aid any customer related issues.