Reviewed over 8 million ft2 of healthcare related construction projects in fiscal year 2007-2008. Exceeded plan review target of 6 million ft2 by 38%.Developed a process to reduce the turnaround time of low priority plans from an average of 30 days to an average of 7 days.CMS (Centers for Medicare and Medicaid Services) certified Inspector and Georgia Fire Inspector 1 certified life safety and accessibility inspector for Healthcare for the State of Georgia.

Team lead for outsource call center invoice auditing and payment. Performed monthly invoice audits for 10 - 12 outsource call centers in India, Africa, the Philippines, Mexico, Canada, the Caribbean and the United States.Forecasted the monthly outsource call center invoice accrual from February 2006 to February 2007. Reduced monthly accrual variance from 25% to 3.5% in 4-month timeframe. Accrual variance of 3.5% maintained for all of 2006.Developed financial snapshot reporting that enabled my team and management to evaluate the forecasted cost of services received from the outsource call centers.Identified and negotiated the resolution of billing errors in excess of $400,000.Team lead for the launch and rollout of the Quality Franchise Model used by all outsource call centers to manage and maintain the level of knowledge for their onsite QA teams. Quality levels improved by 2% - 5% across multiple call queues during first year of implementation. Achieved full testing and rollout ahead of schedule.Billing process subject matter expert for launch of outsource call center in Johannesburg, South Africa.Identified non-billed accounts resulting in over $1,000,000 in additional revenue.

Maintained 100% of team training in all skills.Reduced process waste through implementation of all workplace safety and product contamination reduction procedures. Developed safety response training materials.

Led engineering analysis to support new converting and packaging work centers to be used in conjunction with automated tape slitters, increasing throughput by 6% (1,860,000 yd2/yr).Supported the installation of a new ergonomic product hoist for large roll output.