Darryl Austin Email & Phone Number

Providing IT support for the wonderful City of Grapevine.

California, United States

Remote IT support for Press Junkets, Registration Setup, Office Installations, and more. We provide the attention to detail service that you desire. Let us be an extension of your team!

Jw/Courtyard La Live, Jw Desert Springs, Omni La ,Sd & La Costa, Beverly Hilton

Encore Event Technologies provides unique in-house audiovisual, staging, production services, Live event broadcasting and high speed internet provisioning to hotels and resorts around the world.Unique. Creative. Innovative.

Ontario, California

Project Successes• Telco Service Provider Cost Reduction Analysis (completed in 2006)o Successfully eliminated local and long distance charges with improved service.o Reduced costs by 35% from 2000 to 2006.o Realized a $77,870 savings from 2000 to 2006 (avg. of $13k per).• In-House Internet Project Revenue Analysis (completed in 2005)o 66% increased revenue.o Increase in revenue by $180k+ during 2006.o Reduced manpower time required for both Technical Service and Customer Service departments.• Deployment of VoIP IP PBX – Energy, User Support, and Cost Analysis (Completed in 2006)o Reduced electrical consumption resulting in a 3% green savings per month.o 60% time reduction realized by changing to a phone system with remote update capabilities.o Increased productivity and efficiency of admin staff through deployment of VoIP system.o Realized an 80% cost reduction at remote sites through the deployment of VPN to route calls back to main building’s IP PBX system.o Reduced Telco expenses by locking phones with a security code, eliminating call abuse.• Deployment of FoIP Server – Energy, Inventory & Cost Analysis (Completed in 2008)o 20% “green” reduction in paper consumption.o Reduced fax machines from 15 to 3, resulting in cost reductions related to electrical usage, toner and required maintenance.o Implemented scanning to email and increased efficiency with back-up capabilities on the server.o Electronic fax system eliminated loss of hard copy documents.

Long Beach, California

Program and hardware knowledge of the AT&T/Lucent G-6 PBX system. Responsible for replacing and troubleshooting fiber and CAT 5 wiring. Administration and security of voicemail system. Assisted manager with client orders and billing on the Call Accounting System. Technical support for clients using various computers to connect to the Internet. Patch and program of telephones and Internet services. Designed Fiber backbone for the exhibition halls.

Electrical Engineering

Activities and Societies: Track and Field, Tau Kappa Epsilon TKE Fraternity

Diploma, General Studies

Activities and Societies: ASB Vice President, House of Representatives, Home Economics, Academic Decathlon, Track and Field, and Basketball